Technical Project Coordinator — MSP Growth & Benefits

Cortavo; Seattle (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Company cell phone plan

Growth opportunities

Job summary

Cortavo in Seattle is seeking a Technical Project Coordinator to oversee technical projects from onboarding to hardware installations and service scheduling. You will coordinate with our support, field services, and engineering teams to keep milestones aligned and ensure timely delivery.

The role involves customer-facing activities, documenting milestones, and improving processes to shorten delivery times while maintaining high customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration or related field is required.
• Minimum 3 years project management experience.
• Experience with technical project management (HaaS, SaaS, IT Services).
• Experience in a customer service/success/implementation/project management environment.
• Experience with project management tools and ticketing systems (Autotask, Halo, Jira).
• Proficiency in Microsoft Office Suite & Microsoft Teams; proficiency in Google Suite (Gmail, Google Docs).
• Strong written and verbal communication skills with an empathetic customer service approach.
• Excellent organizational, time management, and multitasking capabilities.

Responsibilities

• Anticipate customer needs and proactively address them throughout the project management process.
• Ensure timely and successful project management to help customers realize the business value of our partnership and offerings.
• Maintain customer satisfaction by engaging other teams and removing roadblocks.
• Develop customer-facing documentation to describe project milestones and timelines.
• Generate a high level of communication with meeting recaps.
• Provide recommendations for process and/or communication improvement to reduce delivery time and improve customer satisfaction.
• Maintain customer information records across systems (Autotask, IT Glue, Datto, Salesforce, etc.).

Skills

Project management

Ticketing systems

MS Office

Google Workspace

Communication skills

Time management

Customer service

Education

Bachelor's degree in Business Administration or related field

Tools

Autotask

Halo

Jira

IT Glue

Datto

Salesforce

Job description

Cortavo in Seattle is seeking a Technical Project Coordinator to oversee technical projects from onboarding to hardware installations and service scheduling. You will coordinate with our support, field services, and engineering teams to keep milestones aligned and ensure timely delivery.

The role involves customer-facing activities, documenting milestones, and improving processes to shorten delivery times while maintaining high customer satisfaction.