Spare Parts & After-Sales Support Specialist

Industries Machinex INc.; High Point (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

Employee assistance program

Flexible spending account

Health savings account

Paid time off

Referral program

Job summary

Industries Machinex INc. invites applications for a Customer Service role at our High Point, NC site. You will be the main contact for spare parts and after-sales inquiries, guiding customers to timely, satisfactory resolutions.

Responsibilities include preparing quotations and orders, assessing technical requirements, and coordinating with internal teams and suppliers to deliver effective, durable solutions. Fluent English and proficiency with Microsoft Office and ERP software are required.

Qualifications

• Education in mechanics or related field, or relevant experience in parts, sales, or technical customer service.
• Comfort using Microsoft Office and ERP-type data processing software.
• Fluent English to ensure high-quality customer service in both languages.
• Strong interpersonal skills with a clear focus on customer service and follow-up.
• Structured, well-organized, and quality-oriented.
• Proactive, autonomous, resourceful, and able to analyze problems.

Responsibilities

• Serve as the main point of contact for all spare parts and after-sales service inquiries from assigned customers.
• Support customers through to the complete and satisfactory resolution of their requests.
• Efficiently prepare and process quotations and orders within established deadlines, while ensuring a high level of quality.
• Assess technical requirements based on customer requests (required parts, labor, specialized tools, etc.), then plan and closely follow up on service interventions.
• Actively collaborate with internal teams and suppliers to provide effective, sustainable solutions tailored to each situation.

Skills

Customer service

Interpersonal skills

Organized

Proactive

Analytical

Education

Education in mechanics or related field

Tools

Microsoft Office

ERP software

Job description

Industries Machinex INc. invites applications for a Customer Service role at our High Point, NC site. You will be the main contact for spare parts and after-sales inquiries, guiding customers to timely, satisfactory resolutions.

Responsibilities include preparing quotations and orders, assessing technical requirements, and coordinating with internal teams and suppliers to deliver effective, durable solutions. Fluent English and proficiency with Microsoft Office and ERP software are required.