Technical Parts & Customer Service Specialist

Frontmatec, Inc.; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Frontmatec, Inc. is seeking an experienced Technical Customer Service Specialist to join our growing team in Kansas City. You will respond to customer requests for spare parts, manage orders, and maintain accurate CRM records to ensure smooth operations.

The role requires strong English communication, proficiency with ERP systems, and a solid background in customer service. Collaboration with engineering and parts teams is essential for accurate pricing and timely delivery.

Qualifications

• Proficiency in Word, Excel, and Outlook.
• Ability to work with an ERP.
• Advanced level of English.
• Professionalism.
• Organizational skills.
• Sense of responsibility.
• Strong written and verbal communication skills.
• Strong background in Customer Service and Focus.
• Bi-lingual in Spanish or French would be a plus.

Responsibilities

• Respond to customer requests for spare parts and perform administrative tasks.
• Maintain installed base in the CRM and keep technical docs up to date.
• Process spare parts orders by phone and enter into the system.
• Coordinate RMAs, returns, repairs and credits.
• Provide pricing and delivery information for quotations.
• Issue RMAs and manage the RMA process.

Skills

MS Word

MS Excel

Outlook

English (advanced)

Customer service

Communication skills

Organization

Responsibility

Bi-lingual (Spanish/French)

Tools

Microsoft Dynamics AX

CRM system

ERP

Job description

Frontmatec, Inc. is seeking an experienced Technical Customer Service Specialist to join our growing team in Kansas City. You will respond to customer requests for spare parts, manage orders, and maintain accurate CRM records to ensure smooth operations.

The role requires strong English communication, proficiency with ERP systems, and a solid background in customer service. Collaboration with engineering and parts teams is essential for accurate pricing and timely delivery.