Technical Parts & Customer Support Specialist

Frontmatec; Kansas City (MO); On-site; USD 52,000 - 75,000; Full time

Job summary

Frontmatec in Kansas City seeks an experienced Technical Customer Service Specialist to handle spare parts requests, manage CRM data, and support the returns process. You will coordinate with engineering and sales teams to quote parts, process RMAs, and ensure timely communication with customers.

Ideal candidates have strong English communication, experience with ERP/CRM systems, and a background in a technical environment. Spanish or French language skills are a plus.

Qualifications

• High level of English proficiency.
• Strong written and verbal communication skills.
• Organizational skills and professionalism.
• Bi-lingual in Spanish or French is a plus.

Responsibilities

• Provide customer service for spare parts by responding to requests and entering orders.
• Maintain CRM records and ensure documentation is up to date.
• Coordinate RMAs and returns process with internal teams.
• Assist with pricing, quotes, and delivery information requests.
• Support obsolescence communications with engineering.

Skills

Advanced English

Written and verbal communication

Organizational skills

Professionalism

Bi-lingual (Spanish or French)

Tools

Microsoft Dynamics AX

Microsoft Office

ERP systems

Job description

Frontmatec in Kansas City seeks an experienced Technical Customer Service Specialist to handle spare parts requests, manage CRM data, and support the returns process. You will coordinate with engineering and sales teams to quote parts, process RMAs, and ensure timely communication with customers.

Ideal candidates have strong English communication, experience with ERP/CRM systems, and a background in a technical environment. Spanish or French language skills are a plus.