Technical Operations Lead: ITIL & Incident Response

Nissan Motor Iberica SA; Franklin (TN); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Nissan is seeking a Technical Business Operations Lead (BOL) to join our Franklin, TN team. This hybrid, full-time role owns operational governance for product delivery teams and portfolios, driving incident management, automation, vendor alignment, and RTB budgeting for reliability and scalability.

The BOL partners with product, business, and technology teams to shape operational strategy, manage outages, and lead continuous improvement, disaster recovery planning, and cross-functional

Qualifications

• 5+ years in IT operations or service management.
• 2–5+ years in strategic leadership influencing teams.
• Bachelor’s degree in a related field.
• Strong ITIL and ITSM lifecycle experience.

Responsibilities

• Own and govern operational standards across product delivery teams.
• Lead incident response efforts, including RCA and executive communications.
• Act as liaison during Service Restoration incidents.
• Assess outages impact and communicate severity.
• Drive automation and self-healing initiatives.

Skills

IT operations

Service management

Leadership

Education

Bachelor's degree

Tools

ITIL

Job description

Nissan is seeking a Technical Business Operations Lead (BOL) to join our Franklin, TN team. This hybrid, full-time role owns operational governance for product delivery teams and portfolios, driving incident management, automation, vendor alignment, and RTB budgeting for reliability and scalability.

The BOL partners with product, business, and technology teams to shape operational strategy, manage outages, and lead continuous improvement, disaster recovery planning, and cross-functional