Lead Tech Operations Analyst — Drive ITIL/SDLC Excellence

Inspire; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Inspire is seeking a Lead Technology Operations Analyst in Atlanta to oversee cross‑functional teams and drive releases, improving operational outcomes within the technology domain. The role focuses on designing, executing, and refining processes, automations, and technical workflows, while mentoring peers and coordinating with engineering and help desk teams.

The ideal candidate will have strong communication, vendor coordination, and deep IT knowledge across hardware, software, and

Qualifications

• Seven to ten years of progressive IT experience.
• Expert knowledge of relevant applications and technical platforms.
• Proficient knowledge of Microsoft Windows and Microsoft Office.
• Experience with ITSM frameworks such as ITIL.

Responsibilities

• Design and continuously improve operational processes and workflows.
• Coordinate tasks, runbooks, automations, and vendor coordination.
• Mentor junior team members and peers for growth opportunities.
• Communicate with stakeholders to manage expectations and drive business needs.
• Ensure service delivery with ITIL/SDLC processes and real‑time visibility.

Skills

Customer service

Team leadership

Communication

Attention to detail

Project management

Service mindset

Education

Bachelor's Degree

Tools

Microsoft Windows

Microsoft Office

Job description

Inspire is seeking a Lead Technology Operations Analyst in Atlanta to oversee cross‑functional teams and drive releases, improving operational outcomes within the technology domain. The role focuses on designing, executing, and refining processes, automations, and technical workflows, while mentoring peers and coordinating with engineering and help desk teams.

The ideal candidate will have strong communication, vendor coordination, and deep IT knowledge across hardware, software, and