Technical Onboarding Engineer — Growth Path to TAM

Cervin; California, Northern (MO, KY); Hybrid; USD 80,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible time off + paid holidays

Equity + 401(k) plan

Job summary

Bolster is hiring a Customer Success Engineer to provide hands-on technical guidance to direct customers, onboarding and implementing Bolster's platform while driving ongoing value. This is an early-career technical track designed to feed into TAM or Solutions Engineering.

Work authorization in the United States is required; visa sponsorship is not available. You will collaborate with Support, Security Operations, and Engineering to resolve issues and deliver customer success.

Qualifications

• 3+ years in a technical, customer-facing role or strong technical foundation from education/internships.
• Able to learn a product quickly and explain it clearly to non-technical customers.
• Strong written and verbal communication skills.
• Detail-oriented and organized; can manage multiple customers.
• Growth-minded; interested in advancing toward TAM or SE roles over time.

Responsibilities

• Lead technical onboarding and implementation for Bolster's direct customers.
• Configure integrations, APIs, and platform settings to match customer setups.
• Run technical training sessions and product demos as customers ramp up.
• Provide hands-on troubleshooting, coordinating with Support, Security Operations and Engineering.
• Collaborate with Customer Success Managers as the technical point of contact.
• Track common questions and friction points; feed back to Product/Docs.
• Build deep product knowledge across Bolster's capabilities.

Skills

Technical support experience

Customer onboarding

API familiarity

Communication skills

Problem solving

Tools

Zendesk

Salesforce

Scripting basics

Job description

Bolster is hiring a Customer Success Engineer to provide hands-on technical guidance to direct customers, onboarding and implementing Bolster's platform while driving ongoing value. This is an early-career technical track designed to feed into TAM or Solutions Engineering.

Work authorization in the United States is required; visa sponsorship is not available. You will collaborate with Support, Security Operations, and Engineering to resolve issues and deliver customer success.