Technical Customer Success Manager

Zof AI; San Francisco, Northern (CA, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Zof AI is seeking a Technical Customer Success Manager to drive adoption and prove value after launch in a fast-moving AI environment. This role blends customer success expertise with hands-on debugging and the ability to explain AI system behavior to both technical and business stakeholders.

Based onsite in San Francisco, you will own outcomes, run onboarding and regular outcome reviews, and collaborate with product and engineering to reduce churn and support renewals and expansion.

Qualifications

• Experience in customer success, support engineering, or technical account management.
• Technical depth to debug and explain AI system behavior.
• Strong relationship-building and communication skills.
• Comfort with outcome data, metrics and business reviews.
• High ownership of customer outcomes.
• Experience using AI tools in day-to-day work.

Responsibilities

• Own customer adoption and outcomes from launch onward.
• Serve as the first line for debugging and optimizing customer deployments.
• Prove value with outcome data that drives renewals and expansion.
• Run onboarding, training, and regular outcome reviews with customers.
• Escalate technical issues to engineering with clear reproductions.
• Detect churn risk early and act on it.
• Champion the voice of the customer inside product and engineering.
• Build the customer success playbook as the customer base grows.

Skills

Customer success

Technical account management

Debug AI deployments

Data-driven decisions

Multi-account ownership

Tools

Code reading

Logs analysis

AI tooling

Job description

Zof AI is seeking a Technical Customer Success Manager to make customers successful after launch and prove it. This is technical customer success: driving adoption, being the first line for debugging and optimizing customer AI deployments, and turning outcomes into evidence that powers renewals and expansion. If you have worked as a Customer Success Engineer, this role consolidates that discipline with account ownership. The ideal candidate is equally comfortable reading a trace and running an executive business review.

Customer Success · Mid to Senior · Full-time · On-site · San Francisco, CA

Responsibilities

• Own customer adoption and outcomes from launch onward.
• Serve as the first line for debugging and optimizing customer deployments.
• Prove value with outcome data that drives renewals and expansion.
• Run onboarding, training, and regular outcome reviews with customers.
• Escalate technical issues to engineering with clear reproductions.
• Detect churn risk early and act on it.
• Champion the voice of the customer inside product and engineering.
• Build the customer success playbook as the customer base grows.

Requirements

• Experience in customer success, support engineering, or technical account management.
• Enough technical depth to debug and explain AI system behavior.
• Strong relationship-building and communication skills.
• Comfort with outcome data, metrics, and business reviews.
• Strong organization across multiple accounts.
• High ownership of customer outcomes.
• Willingness to use AI tools deeply in day-to-day work.
• Comfort operating in a fast-moving environment.

Nice to have

• Prior customer success engineering or solutions experience.
• Experience supporting AI, developer tools, or enterprise software.
• Ability to read code and logs.
• Experience with renewals and expansion motions.

Must be technical enough to debug and explain AI deployments, not just report on them