AI-Driven Customer Success Engineer

Jack & Jill; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Tasklet in San Francisco, USA, is seeking a Customer Success Engineer to bridge technical complexity and user success. You will own the customer journey from onboarding to solving advanced issues, and will automate support workflows with AI while feeding insights back to engineering.

The ideal candidate has 1–5 years in high-agency, customer-facing roles, a power-user technical mindset, and excellent communication to translate complex concepts for business users.

Qualifications

• 1-5 years of experience in high-agency, customer-facing roles within a fast-paced technology or startup environment.
• Demonstrates a "power user" technical mindset with a passion for automating repetitive work using modern AI tools.
• Excellent communicator who can translate complex technical concepts into clear, empathetic, and persuasive guidance for business users.

Responsibilities

• Diagnose and resolve complex technical issues across external services, code execution, and web browsing tasks.
• Manage high-touch customer relationships through onboarding, demos, and proactive training to ensure long-term product success.
• Collaborate with engineering to fix product bugs and build internal tools like dashboards and AI-augmented support workflows.

Skills

Customer-facing

Technical mindset

Communication

Job description

Tasklet in San Francisco, USA, is seeking a Customer Success Engineer to bridge technical complexity and user success. You will own the customer journey from onboarding to solving advanced issues, and will automate support workflows with AI while feeding insights back to engineering.

The ideal candidate has 1–5 years in high-agency, customer-facing roles, a power-user technical mindset, and excellent communication to translate complex concepts for business users.