Technical Onboarding Engineer for Customer Success

Bolster, Inc; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Flexible time off

Equity + 401(k) plan

Job summary

Bolster, Inc. is seeking a Customer Success Engineer to provide hands-on technical guidance to our direct customers. You will onboard, implement, and ensure ongoing value from Bolster’s platform while collaborating with Support, Security Operations, and Engineering.

This early-career technical role offers growth toward TAM or Solutions Engineering, with a focus on fast learning, clear communication, and scalable solutions in a security-focused SaaS environment.

Qualifications

• 3+ years of experience in a technical, customer-facing role or strong technical foundation from education/internships.
• Comfortable learning a product quickly and explaining it clearly to non-technical customers.
• Strong written and verbal communication skills; detail-oriented and organized.
• Genuinely growth-minded with a path toward TAM or Solutions Engineering roles.
• Willingness to learn APIs, web/DNS concepts, or integrations; cybersecurity interest is a plus.
• Exposure to support/ticketing tools and basic scripting is a plus.

Responsibilities

• Lead technical onboarding and implementation for direct Bolster customers.
• Configure integrations, APIs, and platform settings across domains and workflows.
• Run technical training sessions and product demos for customers.
• Provide hands-on troubleshooting with Support, Security Operations and Engineering.
• Collaborate with Customer Success Managers as the technical point of contact.
• Feed common questions and friction points back to Product/Documentation.
• Build deep product knowledge across Bolster’s capabilities.

Skills

Customer-facing experience

Technical troubleshooting

Onboarding/implementation

API familiarity (preferred)

Cybersecurity interest (preferred)

Education

Bachelor's degree or equivalent

Tools

Zendesk

Salesforce

Job description

Bolster, Inc. is seeking a Customer Success Engineer to provide hands-on technical guidance to our direct customers. You will onboard, implement, and ensure ongoing value from Bolster’s platform while collaborating with Support, Security Operations, and Engineering.

This early-career technical role offers growth toward TAM or Solutions Engineering, with a focus on fast learning, clear communication, and scalable solutions in a security-focused SaaS environment.