Enterprise Solutions Engineer — Customer Success & Onboarding

United States Digital Space LLC; United States; Remote; USD 150,000 - 250,000; Full time

Benefits offered by this job

Remote-first

Equity

Health/vision/dental

Retirement contributions

Paid time off

Professional development funds

Home office stipend

Job summary

Tailscale is a distributed company building a secure, scalable network platform. As a Forward Deployed Engineer you will onboard strategic customers, diagnose and resolve issues, review usage and goals in QBRs, and act as a trusted advisor to optimize their deployment.

You will collaborate with sales, product, and engineering to ensure success, and create client-focused technical documentation and guides for self-serve support. Strong communication and multi-account management are essential.

Qualifications

• 6+ years in a technical role with minimum 2 years of customer-facing experience
• Experience with enterprise customers in a consultative capacity
• Strong understanding of networking, VPNs, and security principles; experience with cloud infrastructure (AWS, GCP, Azure) and DevOps tools

Responsibilities

• Lead and manage onboarding for strategic customers with training and resources
• Provide technical support for customers across the platform
• Conduct QBRs to review usage, metrics, and goals
• Build relationships and act as trusted advisor to optimize usage
• Relay customer feedback to product and engineering teams
• Collaborate with sales, product, and engineering for smooth handoffs
• Develop and maintain technical docs, FAQs, and guides

Skills

Networking

VPNs

Cloud infra (AWS/GCP/Azure)

Docker

Kubernetes

Customer-facing

Tools

Docker

Kubernetes

Job description

Tailscale is a distributed company building a secure, scalable network platform. As a Forward Deployed Engineer you will onboard strategic customers, diagnose and resolve issues, review usage and goals in QBRs, and act as a trusted advisor to optimize their deployment.

You will collaborate with sales, product, and engineering to ensure success, and create client-focused technical documentation and guides for self-serve support. Strong communication and multi-account management are essential.