Customer Success Engineer

Bolster, Inc; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Flexible time off

Equity + 401(k) plan

Job summary

Bolster, Inc. is seeking a Customer Success Engineer to provide hands-on technical guidance to our direct customers. You will onboard, implement, and ensure ongoing value from Bolster’s platform while collaborating with Support, Security Operations, and Engineering.

This early-career technical role offers growth toward TAM or Solutions Engineering, with a focus on fast learning, clear communication, and scalable solutions in a security-focused SaaS environment.

Qualifications

• 3+ years of experience in a technical, customer-facing role or strong technical foundation from education/internships.
• Comfortable learning a product quickly and explaining it clearly to non-technical customers.
• Strong written and verbal communication skills; detail-oriented and organized.
• Genuinely growth-minded with a path toward TAM or Solutions Engineering roles.
• Willingness to learn APIs, web/DNS concepts, or integrations; cybersecurity interest is a plus.
• Exposure to support/ticketing tools and basic scripting is a plus.

Responsibilities

• Lead technical onboarding and implementation for direct Bolster customers.
• Configure integrations, APIs, and platform settings across domains and workflows.
• Run technical training sessions and product demos for customers.
• Provide hands-on troubleshooting with Support, Security Operations and Engineering.
• Collaborate with Customer Success Managers as the technical point of contact.
• Feed common questions and friction points back to Product/Documentation.
• Build deep product knowledge across Bolster’s capabilities.

Skills

Customer-facing experience

Technical troubleshooting

Onboarding/implementation

API familiarity (preferred)

Cybersecurity interest (preferred)

Education

Bachelor's degree or equivalent

Tools

Zendesk

Salesforce

Job description

About the Role

Bolster is hiring a Customer Success Engineer (CSE) to provide hands-on technical guidance and support to our existing,directly-sold customers — helping them onboard, implement, and get ongoing value from Bolster’s platform. This roleis scoped entirely to Bolster’s own direct customers, but in certain circumstances, may also engage with channelpartners.

This is an earlier-in-career, growth-oriented technical position. The product depth and customer-facing skills you buildhere are the same foundation the TAM role is built on — this CSE role is intentionally designed as our internal feedertrack into TAM or a Solutions Engineering role.

Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.

What You’ll Do

• Lead technical onboarding and implementation for new and existing direct Bolster customers.
• Configure integrations, APIs, and platform settings — across domain, social media, app store, marketplace, anddark web monitoring and takedown workflows — to match each customer’s setup.
• Run technical training sessions and product demos as customers ramp up or adopt new capabilities.
• Provide hands‑on troubleshooting for product issues, partnering closely with Support, Security Operations andEngineering to resolve them.
• Work side‑by‑side with Customer Success Managers on customer calls as the technical point of contact.
• Track common technical questions and friction points and feed them back to Product and Documentation.
• Build deep product knowledge across Bolster’s capabilities.

What We’re Looking For

• 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) — or a strong technical foundation from education or internships and a clear interest in moving intocustomer success.
• Comfortable learning a product quickly and explaining it clearly to non-technical customers.
• Strong written and verbal communication skills.Detail-oriented and organized; comfortable managing multiple customers and open items at once.
• Genuinely growth-minded — interested in building toward a Technical Account Manager or Solutions Engineeringrole over time, not just staying in a single-product support seat.
• Preferred: basic familiarity with APIs, web/DNS concepts, or integrations — willingness to learn quickly mattersmore than existing depth.
• Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraudprevention, or digital risk.
• Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting.

Why Join Bolster?

Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers.
Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.
Learn more about our cultural values: bolster.ai/about-us

What we offer:

• -Excellent medical, dental, and vision insurance
• -Flexible time off + paid holidays.
• -Equity + 401(k) plan

Equal Opportunity Employer

Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.