Technical Lead, End User Services

Lineage; United States; Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

Remote work

Job summary

Lineage seeks a strategic Technical Lead - End User Services (UEM) to oversee endpoint management and collaboration tools for a global enterprise. You will lead three direct reports and drive governance for Intune, Autopilot, and Nexthink while partnering with MSPs and vendors.

You will shape the 3–5 year roadmap for End User Services, advance automation, and ensure security best practices across Windows, macOS, and mobile devices.

Qualifications

• 7+ years in technical roles focused on endpoint management and enterprise IT.
• Proven experience managing MSPs and external vendors.
• Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink).
• Expertise in Nexthink for DEX experience.
• Strong understanding of collaboration tools (Office 365, Teams, Slack, Box).
• Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow).
• Background in patch management, desktop engineering, and security best practices.
• Exposure to M&A integration and cross-platform standardization efforts.

Responsibilities

• Oversight of global standards for endpoint provisioning and lifecycle management.
• Lead efforts to consolidate tools and policies across legacy and acquired environments.
• Nexthink mastery with expertise in device monitoring and automation implementation.

Skills

Endpoint management

MSP oversight

Nexthink

Intune

Autopilot

SOTI

Office 365

Teams

Slack

UiPath

ServiceNow

Patching

Automation scripting

M&A experience

Tools

Intune

Autopilot

SOTI

Nexthink

Qualys

SCCM

UiPath

ServiceNow

Job description

This is a Remote Position

We are unable to provide work authorization sponsorship for this role

We are seeking a strategic and technically proficient Technical Lead - End User Services (UEM) to oversee endpoint management and collaboration tools across our global enterprise. This individual will lead three direct reports and manage key technologies, partnerships, and standards that support over 15,000 devices worldwide. The role requires strong cross-functional collaboration, mature MSP oversight, and the ability to thrive in a complex, evolving environment, particularly one shaped by M&A integration. This is a REMOTE position.

This position owns global governance and execution for:
Windows, MacOS, and mobile device management (Intune, Autopilot, SOTI)
Collaboration platforms (Teams, OneDrive, Microsoft 365, SharePoint, Entra)
Strategic initiatives including automation, desktop engineering, SharePoint governance. Automation and End User Experience improvements through Nexthink (NQL and PowerShell)

UEM & Device Management

• Oversightofglobal standards for endpoint provisioning and lifecycle management
• Lead efforts toconsolidatetools and policies across legacy andacquiredenvironments
• Nexthink mastery withexpertisein device monitoring and automationimplementation.

Collaboration Tool Governance

• Own the collaboration platform roadmap and related policy enforcement
• Partner with Legal, Product, and IT stakeholders to evaluate,consolidate, and evolve toolsets

MSP & Vendor Oversight

• ManageMSPand other external vendors, including delivery accountability
• Define andmonitorperformance metrics, SLAs, and KPIs for continuous improvement

Patch & Vulnerability Management

• Oversee patching and vulnerability remediation processes across diverse environments
• Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized)

Project Delivery & Strategic Planning

• Lead execution for high-impact projects including device management consolidation and license optimization
• Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives
• Contribute to a 3–5 yearstrategy for End User Services evolution

Team Leadership

• Mentor and supportthreeglobal team members (US East Coast and UK)
• Foster a high-performance, collaborative culture across time zones and functions
• Assistin architecting solutions and directing team members onlearnings

Qualifications

Required Experience

• 7+ years in technical roles focused on endpoint management and enterprise IT
• Proven experience managing MSPs and external vendors
• Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink)
• Expertisein Nexthink for DEX experience
• Strong understanding of collaboration tools (Office 365, Teams, Slack, Box)
• Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)
• Background in patch management, desktop engineering, and security best practices
• Exposure to M&A integration and cross-platform standardization efforts

Preferred Attributes

• Ability to define and track performance metrics tied to service delivery and team progress
• Skilled in navigating complex org structures and building alignment across global teams
• Working knowledge of Microsoft infrastructure environments, with ability tointerface effectively acrossnetworking, data center, and product teams
• Strategic mindset with a bias for execution and a focus on continuous improvement

#LI-Remote

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.