Deskside Consultant

Lever, Inc.; Denver (CO); Hybrid; USD 55,000 - 72,000; Full time

Job summary

Long View Systems is seeking a Deskside Consultant in Denver to support clients on-site, deploying laptops and peripherals, and delivering exceptional end-user support.

You will work with Windows, Linux, and Mac OS environments, leveraging tools like Active Directory, VPN, and Citrix, while collaborating with regional IT teams to improve service quality.

Qualifications

• 5+ years of IT support experience in a Microsoft environment.
• Experience supporting Windows/Linux/Mac OS environments.
• Knowledge of server operations, infrastructure, web interfaces, remote access tools.
• Experience with Microsoft Office 365, Remote support, PC/printer hardware, VPN, Citrix.
• Strong written and verbal communication skills.

Responsibilities

• Deploy and support laptops and peripherals for new and existing users, following team standards.
• Provide Tier 1 end-user support and troubleshoot deskside issues on-site.
• Deliver clear, professional communication with customers and stakeholders.
• Mentor and support less experienced team members, on-site and remote.
• Ensure compliance with client IT security, technology standards, and service practices.

Skills

IT support

Desktop support

Windows

Linux

Mac OS

Remote support

Active Directory

Citrix

VPN

Office 365

Education

Post-secondary education in a related field

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user support and want to work for a company that truly cares about their clients?

We are looking for an upbeat and proactive Deskside Consultant for our Denver branch located in Denver to support our clients on-site! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

A Day in the Life:

• Deploy and support laptops and peripherals for new and existing users, following team standards


• Provision Windows 11 devices usingIntune Autopilot (no traditional imaging); provide Tier 1 end-user support


• Deliver clear, professional communication with customers, stakeholders, and service providers


• Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed


• Mentor and support less experienced team members, both on-site and remote


• Ensure compliance with client IT security, technology standards, and service practices


• Follow and model Health, Safety, Security, and Environmental policies and safe work practices


• Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)


• Participate in regional IT team collaboration to ensure consistent service delivery


• Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

What You Bring:

• 5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role


• Knowledge of server operations, infrastructure, web interfaces, remote access tools


• Hands-on experience with Windows/Linux/Mac OS environments


• Experience with:
  
  
  • -> Microsoft Office O365
  
  
  • -> Remote support
  
  
  • -> PC / printer hardware / VPN / Citrix
  
  
  • -> Active Directory
  
  
  
  


• Ability to identify issues, elevate appropriately and work to resolve them


• Effective written and verbal communication skills

What Makes You Extra Awesome:

• Post-secondary education in a related field


• CompTIA A+ Certification


• Microsoft Certifications

Why Work at Long View:

• Great people and culture


• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities


• Interesting work– Be part of exciting projects while accessing all the latest technologies

$55,120 - $72,345 a year

Expected compensation range is $55,120- $72,345

Benefits

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

Benefits Offered

Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know