Software Reliability Engineer - Warehouse Management Systems

Lineage; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

401k retirement plan

Paid time off

Annual bonus eligibility

Job summary

Lineage is seeking a Software Reliability Engineer to ensure our Warehouse Management Software (WMS) runs reliably across automated and manual facilities. You will investigate, diagnose, and resolve operational software issues to keep warehouse operations smooth and developers focused on new features.

The role involves on-call rotations, real-time monitoring with Datadog, and collaboration with product, QA, and warehouse teams to improve observability, runbooks, and post-incident learning.

Qualifications

• Experience maintaining production software for warehouse or similar environments.
• Ability to diagnose operational issues across multi-system workflows.
• Strong collaboration with product, development, QA, and operations teams.

Responsibilities

• Investigate and resolve operational issues affecting WMS functions (receiving, shipping, inventory).
• Debug application code and interfaces to identify bugs and performance bottlenecks.
• Monitor WMS behavior in real time and refine alerts and logging.
• Troubleshoot integrations with external systems and products.
• Participate in on-call rotations and coordinate with teams during incidents.
• Contribute to postmortems and continuous improvement efforts.
• Develop scripts or queries to streamline log analysis and diagnostics.
• Collaborate with cross-functional teams to fix production bugs and train staff.

Skills

Issue investigation

Debugging

Monitoring

Interface troubleshooting

Incident management

Post-incident review

Automation scripting

Cross-functional collaboration

Tools

Datadog

SQL

Job description

The Software Reliability Engineer (SRE) will play a critical role in ensuring that our Warehouse Management Software (WMS) runs seamlessly across both automated and manual facilities. This role focuses on investigating, diagnosing, and resolving operational software issues that impact warehouse performance—freeing developers to focus on new features and ensuring WMS never disrupts day-to-day operations. Please note: We are unable to sponsor work authorization now or in the future for this role.

Roles and Responsibilities

1. Operational Issue Investigation and Quick Resolution

• Monitor and respond to operational issues affecting WMS functions (e.g., receiving, shipping, inventory).

• Analyze system logs, error reports, and transaction flows toidentifyanomalies or failures.

• Work closely with Level 1 support and warehouse operation teams to understand incident symptoms and timelines.

• Execute quick resolutions by using extended user rights, database interventions, or WMS configuration changes.

2. Code-Level Debugging

• Debug application code, workflows, customizations, and interfaces toidentifybugs or performance bottlenecks.

• Collaborate withWMSQA team to reproduce issues in test environments and trace through application workflows to isolate root causes.

• Collaborate with Product/Development teams to propose, implement, and test code fixes.

3. Real-Time System Monitoring

• Use tools like Datadog or internal diagnostics tomonitorWMS behavior.

• Proactively set up orrefinealerts for failure patterns (e.g., inventory mismatches, interface timeouts, RFdisconnects).

• Improve observability by suggesting/implementbetter logging practices and metric coverage.

4. Interface Troubleshooting

• Investigate communication failures between WMS and other Products (e.g., LinOS, Link, EDI,Easymetrics).

• Troubleshoot integration issues between the WMS and external systems (e.g., DevOps,DCOps).

• Provide software-side support during integration testing, mainly remote and on-site by occasion.

5. Incident Management & Escalation

• Participate in on-call rotations or site support shifts for time-sensitive incidents.

• Coordinate withoperations, IT, and engineering during critical events to ensure fast resolution.

• Document incidents thoroughly, including root causes, fixes, and follow-up actions.

6. Post-Incident Review & Continuous Improvement

• Contribute to postmortem analysis for high-impact incidents.

• Recommend and implement configuration changes or process improvements to prevent repeated issues.

• Update or create playbooks and troubleshooting guides for known WMS issues.

7. Internal Tooling and Automation

• Develop scripts or queries (e.g., SQL) to streamline log analysis, system diagnostics, or data validation.

• Propose internal utilities to detect edge-case failures or performance degradations early.

• Support development of internal test tooling and simulations for recurring business scenarios.

8. Cross-Functional Collaboration

• Work with Product/Development teams to escalatest and fix production bugs.

• Collaborate with QA teams tovalidatefixes or reproduce intermittent issues.

• Partner with implementation teams to train staff on WMS behavior and provide escalation support.

#LI-Remote

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.