Technical Lead, End User Services

Lineage Logistics; Novi, Northern (MI, KY); On-site; USD 120,000 - 160,000; Full time

Job summary

Lineage Logistics seeks a strategic Technical Lead - End User Services to oversee global endpoint management, collaboration tools, and governance. You will mentor three directs and manage MSPs while coordinating with Legal, Product, and IT stakeholders to consolidate tools across acquired environments.

The role emphasizes Nexthink mastery, automation, and enterprise-scale deployment across Windows, MacOS, and mobile platforms, with remote work flexibility and strong cross‑functional

Qualifications

• 7+ years in technical roles focused on endpoint management and enterprise IT.
• Proven experience managing MSPs and external vendors.
• Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink).
• Expertise in Nexthink for DEX experience.
• Strong understanding of collaboration tools (Office 365, Teams, Slack, Box).
• Advanced scripting, software packaging, and process automation (e.g., PowerShell, UiPath).
• Background in patch management, desktop engineering, and security best practices.

Responsibilities

• Oversee endpoint management and collaboration tools across the global enterprise.
• Lead three direct reports and manage MSP/vendor relationships with SLAs and KPIs.
• Drive governance for Windows, MacOS, and mobile device management (Intune, Autopilot, SOTI).
• Own collaboration platform roadmap and policy enforcement across Teams, OneDrive, M365, SharePoint, Entra.
• Lead automation initiatives and end-user experience improvements using Nexthink and PowerShell.
• Consolidate tools and policies across legacy and acquired environments post-M&A.
• Guide patching, vulnerability remediation, and security best practices.

Skills

Endpoint mgmt

Intune

Autopilot

SOTI

Nexthink

PowerShell

UiPath

ServiceNow

MSP management

Collaboration tools

Tools

Qualys

SCCM

Active Directory

Job description

We are seeking a strategic and technically proficient Technical Lead - End User Services (UEM) to oversee endpoint management and collaboration tools across our global enterprise. This individual will lead three direct reports and manage key technologies, partnerships, and standards that support over 15,000 devices worldwide. The role requires strong cross-functional collaboration, mature MSP oversight, and the ability to thrive in a complex, evolving environment, particularly one shaped by M&A integration. This is a REMOTE position. This position owns global governance and execution for: Windows, MacOS, and mobile device management (Intune, Autopilot, SOTI) Collaboration platforms (Teams, OneDrive, Microsoft 365, SharePoint, Entra) Strategic initiatives including automation, desktop engineering, SharePoint governance. Automation and End User Experience improvements through Nexthink (NQL and PowerShell)**UEM & Device Management*** Oversight of global standards for endpoint provisioning and lifecycle management* Lead efforts to consolidate tools and policies across legacy and acquired environments* Nexthink mastery with expertise in device monitoring and automation implementation.**Collaboration Tool Governance*** Own the collaboration platform roadmap and related policy enforcement* Partner with Legal, Product, and IT stakeholders to evaluate, consolidate, and evolve toolsets**MSP & Vendor Oversight*** Manage MSP and other external vendors, including delivery accountability* Define and monitor performance metrics, SLAs, and KPIs for continuous improvement**Patch & Vulnerability Management*** Oversee patching and vulnerability remediation processes across diverse environments* Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized)**Project Delivery & Strategic Planning*** Lead execution for high-impact projects including device management consolidation and license optimization* Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives* Contribute to a 3–5 year strategy for End User Services evolution**Team Leadership*** Mentor and support three global team members (US East Coast and UK)* Foster a high-performance, collaborative culture across time zones and functions* Assist in architecting solutions and directing team members on learnings**Qualifications****Required Experience*** 7+ years in technical roles focused on endpoint management and enterprise IT* Proven experience managing MSPs and external vendors* Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink)* Expertise in Nexthink for DEX experience* Strong understanding of collaboration tools (Office 365, Teams, Slack, Box)* Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)* Background in patch management, desktop engineering, and security best practices* Exposure to M&A integration and cross-platform standardization efforts**Preferred Attributes*** Ability to define and track performance metrics tied to service delivery and team progress* Skilled in navigating complex org structures and building alignment across global teams* Working knowledge of Microsoft infrastructure environments, with ability to interface effectively across networking, data center, and product teams* Strategic mindset with a bias for execution and a focus on continuous improvement#LI-Remote