Technical Inside Sales Pro: Quotes, Support & Solutions

CORE Group; Pleasanton (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CORE Group seeks an Inside Sales Representative to act as the primary contact for customers with technical needs. You will guide product specs, generate quotes, manage orders, and ensure customer satisfaction through effective communication and support.

The role requires strong technical knowledge, excellent communication, and a proactive approach to customer relationships, contributing to CORE Group’s reputation for high-quality service and innovative solutions.

Qualifications

• Strong technical ability to explain complex products and solutions.
• Excellent verbal and written communication skills.
• High attention to detail in a fast-paced environment.

Responsibilities

• Be the main contact for customers seeking technical product information, quotes, or support.
• Respond promptly to inbound calls, emails, and inquiries.
• Assist customers in identifying their technical needs and recommend solutions.
• Develop and maintain customer relationships to promote repeat business and satisfaction.
• Prepare and send accurate quotations aligned with customer specs, pricing, and delivery timelines.
• Track technical orders from initiation to delivery, handle modifications, status updates, or cancellations.
• Provide technical explanations of product features and applications.
• Advise on product selection, customization, and configuration.
• Collaborate with sales, Applications Engineering, Operations, Warehouse, and Logistics to ensure proper delivery and support.
• Coordinate with manufacturers, regional sales managers, and suppliers for information, pricing, and lead times.
• Use CRM and ERP systems to input and maintain customer data and sales activity.
• Follow up on open quotes and opportunities to drive conversions.

Skills

Technical aptitude

Customer communication

CRM software

Order management

Problem solving

Multitasking

Education

Bachelor’s degree or equivalent

Tools

CRM software

ERP systems

Microsoft Office

Job description

CORE Group seeks an Inside Sales Representative to act as the primary contact for customers with technical needs. You will guide product specs, generate quotes, manage orders, and ensure customer satisfaction through effective communication and support.

The role requires strong technical knowledge, excellent communication, and a proactive approach to customer relationships, contributing to CORE Group’s reputation for high-quality service and innovative solutions.