Customer Support Specialist

Placements24; Queenstown (MD); Sur place; USD 11 000 - 14 000; Plein temps

Avantages offerts par ce poste

Competitive salary

On-site in Queenstown

Career growth

Training programs

Medical aid

Pension fund

Résumé du poste

WhatJobs Direct is seeking a Customer Support Specialist to join our Queenstown team. This on-site role focuses on delivering exceptional service, addressing inquiries, and guiding customers through products and policies.

You will handle issues, document interactions, and assist with basic technical support while contributing to a positive, customer-focused work environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or support preferred.
• Excellent verbal and written communication skills.

Responsabilités

• Respond to customer inquiries via phone, email, and in person.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively.
• Document all customer interactions and resolutions accurately.
• Escalate complex issues to the appropriate internal departments.
• Maintain customer records and update information as needed.
• Assist customers with basic technical support and guidance.
• Gather customer feedback to identify areas for improvement.

Connaissances

Communication skills

Active listening

Problem solving

Multitasking

Empathy

Formation

High school diploma

Outils

CRM software

Computer systems proficiency

Description du poste

About the Role

Our client, WhatJobs Direct, is seeking a dedicated Customer Support Specialist to join their team in Queenstown, Eastern Cape . This role is crucial for providing excellent service and support to our customers, ensuring their needs are met efficiently and professionally. As an on-site position, you will be an integral part of our local team, contributing to a collaborative and customer-focused environment. If you possess strong communication skills, a passion for helping others, and a commitment to quality service, this is an excellent opportunity for you. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction, playing a key role in maintaining our company’s reputation. We are committed to providing a stable and supportive workplace right here in Queenstown .

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively.
• Document all customer interactions and resolutions accurately.
• Escalate complex issues to the appropriate internal departments.
• Maintain customer records and update information as needed.
• Assist customers with basic technical support and guidance.
• Gather customer feedback to identify areas for improvement.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.

Requirements

• High school diploma or equivalent; relevant certifications are a plus.
• Previous experience in a customer service or support role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using computer systems and customer service software.
• Ability to multitask, prioritize, and manage time effectively.
• A patient and empathetic demeanor when dealing with customer concerns.
• Must be able to work on-site in Queenstown, Eastern Cape .
• Strong attention to detail and accuracy in data entry.
• Team player with a positive attitude and strong work ethic.

Benefits

• Competitive salary.
• On-site work in Queenstown .
• Opportunities for career growth and development.
• Comprehensive training programs.
• Medical aid contribution.
• Pension fund benefits.
• Paid annual leave and sick leave.
• A friendly and supportive work environment.
• Employee wellness programs.
• Team-building initiatives.