Technical Helpdesk Specialist – IT & Vehicle Systems

DXC Technology Philippines

Michigan

Hybrid

USD 32,000 - 55,000

Full time

3 days ago

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Job summary

DXC Technology is hiring a Technical Helpdesk Representative in the United States to support vehicle programming IT systems. You will recognize, research, isolate and resolve issues, escalating more complex problems as needed.

The role requires adaptability to first and second shifts, with occasional Saturdays, and a focus on maintaining service quality and customer satisfaction. The ideal candidate has a background in IT or automotive systems, hands-on hardware/software experience, LAN/WAN

Qualifications

Customer contact experience.
Self-motivated with a proactive approach to meeting and exceeding customer expectations.
Substantial problem solving abilities.
Ability to work and thrive in a team environment.
Exceptional communications and organizational skills.

Responsibilities

Execute business process transactions, ensuring accuracy and adherence to established procedures.
Collaborate with senior analysts, managers, and other team members.
Assist in process improvement projects and data analysis.
Support the team in identifying process bottlenecks and maintaining quality standards.
Ensure compliance with established quality and procedural guidelines.
Contribute to updating and documenting process procedures.
Work with the team to achieve performance targets and quality standards.
Participate in training and development programs.