Analyst II Infrastructure Services

DXC Technology Philippines; Town of Texas (WI); Hybrid; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance coverage

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology Philippines is seeking a Technical Support role focused on resolving customer issues, guiding users through software/hardware problems, and following defined escalation processes. The position requires working from office with rotation/night shifts.

Responsibilities include logging tickets, diagnosing basic technical problems, and ensuring timely follow-up within contracted timeframes. A strong emphasis is placed on clear communication and teamwork in a dynamic support environment.

Qualifications

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Responsibilities

• Taking ownership of customer issues and responding to inquiries to ensure needs are met.
• Log and track inquiries using a ticketing tool and maintain history records.
• Identify, evaluate and prioritize customer problems to resolve inquiries appropriately.
• Follow escalation processes for complex technical issues.

Skills

Interpersonal skills

Troubleshooting

Communication skills

Organizational skills

Teamwork

Education

High school/College minimum (10+2+3)

Job description

Job Description

Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.

Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.

Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Requirements and Skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Work Environment

Work from Office is mandatory. This job role requires to work in rotational / night shifts.

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $68,300.

Full-time hires are eligible to participate in the DXC benefit program.

Benefits

DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to:

• health
• dental
• vision insurance coverage
• employee wellness
• life and disability insurance
• retirement savings plan
• paid holidays
• paid time off

Company Culture

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We're committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity Employer

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Legal & Compliance

We participate in E-Verify.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.