Infrastructure Support Analyst II - Tech Troubleshooter

RiseMe; Town of Texas (WI); Hybrid; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking a Technical Support professional to take ownership of customer issues, provide guidance on software and hardware problems, and ensure timely resolutions.

The role requires diagnosing and resolving basic technical issues, with escalation for more complex cases, and adherence to company policies. Work involves night/rotational shifts and on-site office presence.

Qualifications

• Basic understanding of computer systems, mobile devices, and tech products.
• Able to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience in technical support roles.
• Ability to provide step-by-step technical help in writing and speaking.
• Experience with company escalation policy.

Responsibilities

• Take ownership of customer issues and respond to inquiries.
• Assist customers in resolving technical problems with guidance.
• Research, diagnose, troubleshoot and identify solutions.
• Follow up with customers to ensure timely resolution.
• Log inquiries using a ticketing tool and maintain records.
• Identify, evaluate and prioritize customer problems.

Skills

Interpersonal skills

Problem-solving

Communication skills

Fluent English

Teamwork

Organizational skills

Education

High school + 3 years college

Job description

DXC Technology is seeking a Technical Support professional to take ownership of customer issues, provide guidance on software and hardware problems, and ensure timely resolutions.

The role requires diagnosing and resolving basic technical issues, with escalation for more complex cases, and adherence to company policies. Work involves night/rotational shifts and on-site office presence.