Tech Helpdesk Specialist – IT & Automotive Systems

DXC Technology; United States; On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee wellness

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking a Technical Helpdesk Representative to support vehicle programming IT systems. The role includes problem recognition, research, isolation, resolution, and follow-up steps, with escalation for more complex issues.

The successful candidate will provide first and second shift coverage and occasional Saturday hours, leveraging IT hardware/software expertise and strong communication to help customers and teams achieve service goals.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Typically, 1+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

Skills

IT knowledge

Customer service

Self-motivation

Hardware/Software

LAN/WAN knowledge

PC hardware repair

Problem solving

Teamwork

Professionalism

Communication

Attendance

Education

Bachelor’s degree or equivalent

Job description

DXC Technology is seeking a Technical Helpdesk Representative to support vehicle programming IT systems. The role includes problem recognition, research, isolation, resolution, and follow-up steps, with escalation for more complex issues.

The successful candidate will provide first and second shift coverage and occasional Saturday hours, leveraging IT hardware/software expertise and strong communication to help customers and teams achieve service goals.