Technical Helpdesk Specialist: IT & Vehicle Systems (2 Shifts)

DXC Technology Philippines; Lansing (MI); Hybrid; USD 32,000 - 55,000; Full time

Job summary

DXC Technology is seeking a Technical Helpdesk Representative to support IT systems used in vehicle programming. The role involves resolving less complex issues quickly and escalating more complex problems as needed.

Successful candidates will handle first and second shifts with occasional Saturday hours and bring a background in IT or automotive systems, customer service, and strong problem-solving skills.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 1+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

Skills

IT systems knowledge

Customer contact experience

LAN/WAN knowledge

PC hardware repair

Team player

Strong communication

Attendance reliability

Education

Bachelor's degree or equivalent

Job description

DXC Technology is seeking a Technical Helpdesk Representative to support IT systems used in vehicle programming. The role involves resolving less complex issues quickly and escalating more complex problems as needed.

Successful candidates will handle first and second shifts with occasional Saturday hours and bring a background in IT or automotive systems, customer service, and strong problem-solving skills.