Heavy Duty Truck Systems Specialist (Hybrid)

DXC Technology Company; Troy (MI); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Training provided

Job summary

DXC Technology Inc. in Michigan is seeking a technical product support specialist to assist Cummins client with heavy-duty truck components. You will troubleshoot over the phone and email, adjudicate warranties, and provide exceptional customer service to client contacts and field operations across North America.

Training will be provided on all products and software. The role requires automotive knowledge of heavy truck systems, strong electrical troubleshooting, and the ability to document

Qualifications

• Must have strong customer service skills and experience handling calls and emails.
• Automotive knowledge in heavy-duty truck components; ability to troubleshoot mechanically and electrically.
• Computer proficiency with good typing skills; capable of documenting interactions clearly.

Responsibilities

• Provide technical troubleshooting over phone and email for Cummins client.
• Handle warranty adjudication and processing of warranty claims.
• Deliver product and customer support for heavy truck systems across NA.
• Communicate diagnostic information clearly to clients and internal teams.
• Receive training on all products and software used daily.

Skills

Customer service

Phone support

Electrical troubleshooting

Mechanical troubleshooting

Detail oriented

Team player

Education

College degree in automotive or heavy-duty trucking

ASE Automotive Certification

Heavy Truck Certification

Tools

CRM software

Warranty processing system

Diagnostic tools

Job description

DXC Technology Inc. in Michigan is seeking a technical product support specialist to assist Cummins client with heavy-duty truck components. You will troubleshoot over the phone and email, adjudicate warranties, and provide exceptional customer service to client contacts and field operations across North America.

Training will be provided on all products and software. The role requires automotive knowledge of heavy truck systems, strong electrical troubleshooting, and the ability to document