Technical Helpdesk Representative - (In Michigan)

DXC Technology; United States; On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee wellness

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking a Technical Helpdesk Representative to support vehicle programming IT systems. The role includes problem recognition, research, isolation, resolution, and follow-up steps, with escalation for more complex issues.

The successful candidate will provide first and second shift coverage and occasional Saturday hours, leveraging IT hardware/software expertise and strong communication to help customers and teams achieve service goals.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Typically, 1+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

Skills

IT knowledge

Customer service

Self-motivation

Hardware/Software

LAN/WAN knowledge

PC hardware repair

Problem solving

Teamwork

Professionalism

Communication

Attendance

Education

Bachelor’s degree or equivalent

Job description

Job Description

About DXC DXC helps global companies run their mission‑critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well‑being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Role

Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow‑up steps in support of IT systems that support vehicle programming.

The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.

The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

Essential Skills

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Self‑motivated with a proactive approach to meeting and exceeding customer expectations.
• Computer hardware and software experience
• Knowledge of LAN/WAN IT infrastructure
• Ability to diagnose and repair PC hardware/networking components
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational Skills
• Dedication to excellent attendance

Essential Job Functions

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

Basic Qualifications

• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning,diversity and inclusionand are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Benefits

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off

Pay range

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job‑related knowledge, skills, competencies, as well as contract‑specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.

Equal Opportunity/Affirmative Action Employer

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified long‑term unemployed job seekers receive equal consideration for employment.

E-Verify

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.

ITAR

The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.