Tech Support Representative - (In Michigan)

DXC Technology Philippines; Michigan; Hybrid; USD 32,000 - 55,000; Full time

Job summary

DXC Technology is hiring a Technical Helpdesk Representative in the United States to support vehicle programming IT systems. You will recognize, research, isolate and resolve issues, escalating more complex problems as needed.

The role requires adaptability to first and second shifts, with occasional Saturdays, and a focus on maintaining service quality and customer satisfaction. The ideal candidate has a background in IT or automotive systems, hands-on hardware/software experience, LAN/WAN

Qualifications

• Customer contact experience.
• Self-motivated with a proactive approach to meeting and exceeding customer expectations.
• Substantial problem solving abilities.
• Ability to work and thrive in a team environment.
• Exceptional communications and organizational skills.

Responsibilities

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

Skills

Customer service experience

Proactive problem solving

Team collaboration

Strong communications

Education

Bachelor's degree in a relevant field or equivalent

Advanced degree in a relevant field a plus

Job description

Job Description

About DXC DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Role

Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The successful candidate will be able to work first and second shift as well as occasional Saturday hours. The Technical Helpdesk personnel must possess the following essential skills:

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Self-motivated with a proactive approach to meeting and exceeding customer expectations.
• Computer hardware and software experience
• Knowledge of LAN/WAN IT infrastructure
• Ability to diagnose and repair PC hardware/ networking components
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational Skills
• Dedication to excellent attendance

Essential Job Functions

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success. Full-time hires are eligible to participate in the DXC benefit program.

DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

Additional Information- If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

ITAR

The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.

Pay range

A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.