Onsite IT Help Desk Specialist – Hybrid, Lansing Area

My3Tech; Dimondale (MI); Hybrid; USD 38,000 - 52,000; Full time

Job summary

My3Tech is seeking a motivated Tier 1 IT Helpdesk specialist in Michigan to log, diagnose, and resolve incidents, provide first-line technical support, and escalate when needed. You will document resolutions in our Remedy system and follow internal policies and procedures.

The ideal candidate has 2–3+ years in a helpdesk role, an IT-related associate degree, and experience with service administration and IT troubleshooting.

Qualifications

• 2-3+ years of Tier 1 IT Helpdesk experience.
• 2-3+ years of Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associate’s degree (IT Related).

Responsibilities

• Fulfill pre-defined and pre-approved services.
• Log, categorize, and prioritize incidents.
• Perform initial diagnosis and determine if escalation is necessary.
• Investigate and diagnose issues per internal policies and procedures.
• Provide technical support and problem resolution for identified problems.
• Document all information regarding resolution in Remedy system.
• Attend meetings and training sessions on policy, procedure, etc., as required.
• Follow up on cases involving the hardware maintenance vendor.

Skills

Tier 1 Helpdesk

Service Administration

IT Troubleshooting

Education

Associate's degree (IT Related)

Tools

Remedy ITSM

Job description

My3Tech is seeking a motivated Tier 1 IT Helpdesk specialist in Michigan to log, diagnose, and resolve incidents, provide first-line technical support, and escalate when needed. You will document resolutions in our Remedy system and follow internal policies and procedures.

The ideal candidate has 2–3+ years in a helpdesk role, an IT-related associate degree, and experience with service administration and IT troubleshooting.