IT Support Analyst

Blue Chip Talent; Ann Arbor (MI); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading talent organization is seeking a Technical Support Specialist to assist users with hardware and software troubleshooting on-site in Detroit. Responsibilities include supporting automotive system setups and resolving technical issues, requiring a year of experience in technical support and proficiency in Windows. This full-time position offers competitive pay and benefits including medical and vision insurance.

Qualifications

• 1 year of experience in a help desk or technical support role.
• Proficient in Windows operating systems and Active Directory.
• Familiar with ticketing systems like ServiceNow or Zendesk.

Responsibilities

• Support end users with the setup and coding of automotive systems.
• Troubleshoot technical issues using GUI tools.
• Document support activities within a ticketing system.

Skills

Help desk experience

Proficiency with Windows OS

Strong troubleshooting skills

Tools

ServiceNow

Zendesk

Active Directory

Job description

Overview

Blue Chip Talent, in partnership with a leading automotive technology organization, is seeking a skilled Technical Support Specialist. This role is responsible for supporting system installations, resolving technical issues, and escalating complex problems. The ideal candidate will work on-site in Detroit, assisting users with hardware and software troubleshooting using GUI-based tools.

Base pay range

$19.00/hr - $20.00/hr

Responsibilities

• Support end users with the setup and coding of automotive systems
• Troubleshoot technical issues using GUI tools and established workflows
• Escalate unresolved or complex issues to team leads
• Document support activities within a ticketing system
• Resolve technical problems related to Microsoft Office Suite, Teams, Outlook, and Windows OS
• Provide clear, step-by-step guidance to users over the phone
• Collaborate with internal teams to ensure timely issue resolution

Skills & Experience: Required

• 1 year of experience in a help desk or technical support role
• Proficiency with Windows operating systems and Active Directory
• Familiarity with ticketing systems such as ServiceNow or Zendesk

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)

Note: The original description may contain on-site requirements and location references. This version maintains the essential responsibilities and qualifications while removing extraneous content.