Technical Field Support & Testing Specialist

AMETEK; Houston (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Holiday pay and paid time off

Health, vision, and dental insurance

401(k) with matching

FSAs and HSA with AMETEK contribution

Tuition reimbursement

Job summary

AMETEK, Metrix division, is seeking a skilled Customer Technical Support Specialist for our Stafford, Texas location. You will respond to customer inquiries, diagnose issues, support installations, and perform both lab and field testing to verify product performance.

Ideal candidates will have electronics education, troubleshooting ability, and willingness to travel up to 50%. You will collaborate with Engineering and Manufacturing teams, document findings, and contribute to product validation

Qualifications

• Associate degree or equivalent in electronics, instrumentation, or related field.
• Strong troubleshooting and analytical skills with ability to read technical manuals and schematics.
• Experience with diagnostic equipment and test methods.
• Willingness to travel up to 50% domestically and internationally.
• Excellent communication and documentation abilities.

Responsibilities

• Respond to customer inquiries regarding products, applications, installation, operation, and troubleshooting.
• Research and diagnose technical issues and provide timely resolutions.
• Document customer inquiries, troubleshooting activities, and resolutions in designated systems.
• Provide technical support as required.
• Serve as first-line support during assigned call coverage periods.
• Configure, operate, and test Metrix products to diagnose issues and verify performance.
• Conduct laboratory testing to support problem resolution and validation.
• Assist Product Development and Engineering teams by evaluating product functionality and performance.
• Prepare test documentation, reports, and recommendations.
• Perform field service activities including installation support, troubleshooting, commissioning, and customer training.
• Travel to customer facilities for on-site support and issue resolution.
• Prepare field service reports and communicate findings to customers and internal stakeholders.
• Develop and maintain technical knowledge of product, vibration monitoring systems, instrumentation, and related technologies.
• Understand industrial machinery, rotating equipment, and customer applications in oil and gas, power generation, and petrochemical sectors.
• Collaborate with Engineering, Product Development, Manufacturing, Quality, and Sales to support improvements and satisfaction.

Skills

Electronics basics

Troubleshooting

Reading wiring diagrams

Analytical skills

Communication skills

Travel readiness

Education

Associate degree or equivalent

Bachelor's degree in Electronics Engineering Technology or related

Tools

Multimeters

Oscilloscopes

Microsoft Office

Job description

AMETEK, Metrix division, is seeking a skilled Customer Technical Support Specialist for our Stafford, Texas location. You will respond to customer inquiries, diagnose issues, support installations, and perform both lab and field testing to verify product performance.

Ideal candidates will have electronics education, troubleshooting ability, and willingness to travel up to 50%. You will collaborate with Engineering and Manufacturing teams, document findings, and contribute to product validation