Technical Service Representative (Field Service), GA, TX or TN Based

AMETEK; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Atlas Material Testing is seeking a Field Service Engineer (Technical Service Representative) to join our U.S. Field Tech Service Team, servicing customers across the Southeast.

You will perform on-site installation and general maintenance on technology products, help resolve customer problems, and document activities to support maintenance requirements. The role requires heavy travel and a decentralized structure.

Qualifications

• AA degree or two-year technical training in electrical/mechanical fields.
• Experience reading schematics and working with high voltage equipment.
• Strong math aptitude for practical problem solving.
• Proficient with MS Office and computer systems.
• Willing to travel extensively and have valid driver's license (passport may be required).

Responsibilities

• Conduct tests on instruments, components, circuits, and software to verify operation or diagnose malfunctions.
• Converses with operators to determine problems and replace defective components or adjust settings.
• Aligns, calibrates, and adjusts equipment per Atlas specifications and quality standards.
• Provides training on operation, basic maintenance, user calibration and warranty issues.
• Prepares quotes, service reports, and manages warranty considerations.
• Maintains service records and calibration documentation.
• Maintains inventory and service schedules.
• Perform work according to Atlas process and quality standards.

Skills

Schematics reading

Proficient in MS Office

Problem solving

Technical communication

Education

Associate's degree or equivalent

Tools

High voltage equipment

Job description

Atlas Material Testing is seeking a Field Service Engineer (Technical Service Representative) to join our U.S. Field Tech Service Team, servicing customers across the Southeast. In this role, you will be responsible for performing basic on-site installation and general maintenance tasks on technology products while helping resolve customer problems and answering questions. The scope of the job function includes reporting and record keeping that supports maintenance requirements. The efforts related to reporting serve to expand product line while proactively broadening sales options within scope of assigned clients. Positions demand heavy travel and operate in a decentralized structure.

Due to a high concentration of customers in North and South Carolina, candidates residing in these states are preferred.

Key Responsibilities

• Responsible for conducting tests on instruments and mechanical components, electro- status devices, electronic components, circuits, and software within equipment to verify or calibrate for correct operation or to identify, diagnose, and repair cause(s) of malfunction.
• Converses with equipment operators to determine operational problems with equipment, and replace defective components, wiring, or software and adjusts mechanical parts and software settings as needed.
• Aligns, adjusts, and calibrates equipment according to Atlas Material Testing Technology LLC specifications and other OEM specifications consistent with quality standards and guidelines.
• Provides training to equipment users on operation, basic maintenance, user calibration and all warranty covered issues.
• Prepares and presents detailed quotes, agreements, and service reports, that include pricing, discounts, and payment terms set by Atlas Material Testing Technology LLC as well as exercise judgment concerning warranty issues.
• Responsible for creating, maintaining, and submitting technical service records related to client activity including service schedules and business expenses.
• Maintains working parts inventory level and maintains up-to-date calibration documentation.
• Perform work according to Atlas process and quality standards.

Requirements For Consideration

• Associate's degree (A. A.) or equivalent from a two-year college or vocational technical school, electrical and mechanical training; or two years related technology support experience and/or training; or equivalent combination of education and experience.
• Experience reading and deciphering schematics and working with high voltage equipment and electrical devices.
• Demonstrated mathematical aptitude involving practical algebraic and statistical methodologies applicable to problem solving needs for clients.
• Proficient with MS office windows and capable of navigating through systems and applications.
• Valid driver's license required and may require a valid passport.
• Previous job experience that requires extensive travel between work locations and remote sites.
• Previous work experience within fast-paced, multi-task work environments.
• Experience troubleshooting and solving problems within technical expertise.
• Capable of making independent decisions within policies, procedures and standard guidelines.
• Communication skills are technically oriented, requiring minimal collaboration and focus on problem solving client needs.

Compensation

Employee Type: Hourly

Currency: USD

Salary Minimum: 70,000

Salary Maximum: 90,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].