Field Service Engineer - Process Instrumentation & Training

AMETEK, Inc.; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

AMETEK, Inc. is seeking a Field Service Engineer in Houston to install, service, and support Process Instruments products—on site—with emphasis on electronics troubleshooting, hardware/software configuration, and customer training.

The role involves travel up to 80% domestically and internationally, reading schematics, documenting service in Salesforce, and collaborating with the Area Sales Manager to grow revenue; requires A.S.

Qualifications

• A.S. degree in electronics, equivalent military training, or prior work experience with a solid understanding of electronics.
• Bachelor's Degree, preferred.
• 3-5 years’ experience with analyzers in the Oil and Gas industry, and refinery.

Responsibilities

• On-site customer installation, service support, telephone support, hardware and software configuration, troubleshooting, and maintenance support for Process Instruments products.
• Ensure repaired systems meet operating specifications, documenting service performed.
• Deliver online and onsite training at the end user's facility to help them familiarize themselves with, operate, and maintain the analyzer in accordance with the agreed customer contract terms.
• Collaborate with the Area Sales Manager to develop strategies aimed at maximizing the market penetration of the company's products in the region.
• Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities.
• Read and interpret schematics and electrical diagrams through to the component level.
• Document work performed in a service report in Sales Force.
• Complete billing or warranty documentation as needed.

Skills

Self-starter

Minimal supervision

Client service attitude

Teaching technical information

Electronics knowledge

Education

AS degree in electronics

Bachelor's Degree preferred

Tools

Reading schematics

Job description

AMETEK, Inc. is seeking a Field Service Engineer in Houston to install, service, and support Process Instruments products—on site—with emphasis on electronics troubleshooting, hardware/software configuration, and customer training.

The role involves travel up to 80% domestically and internationally, reading schematics, documenting service in Salesforce, and collaborating with the Area Sales Manager to grow revenue; requires A.S.