Technical Product Support Specialist

AMETEK; Houston (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Holiday pay and paid time off

Health, vision, and dental insurance

401(k) with matching

FSAs and HSA with AMETEK contribution

Tuition reimbursement

Job summary

AMETEK, Metrix division, is seeking a skilled Customer Technical Support Specialist for our Stafford, Texas location. You will respond to customer inquiries, diagnose issues, support installations, and perform both lab and field testing to verify product performance.

Ideal candidates will have electronics education, troubleshooting ability, and willingness to travel up to 50%. You will collaborate with Engineering and Manufacturing teams, document findings, and contribute to product validation

Qualifications

• Associate degree or equivalent in electronics, instrumentation, or related field.
• Strong troubleshooting and analytical skills with ability to read technical manuals and schematics.
• Experience with diagnostic equipment and test methods.
• Willingness to travel up to 50% domestically and internationally.
• Excellent communication and documentation abilities.

Responsibilities

• Respond to customer inquiries regarding products, applications, installation, operation, and troubleshooting.
• Research and diagnose technical issues and provide timely resolutions.
• Document customer inquiries, troubleshooting activities, and resolutions in designated systems.
• Provide technical support as required.
• Serve as first-line support during assigned call coverage periods.
• Configure, operate, and test Metrix products to diagnose issues and verify performance.
• Conduct laboratory testing to support problem resolution and validation.
• Assist Product Development and Engineering teams by evaluating product functionality and performance.
• Prepare test documentation, reports, and recommendations.
• Perform field service activities including installation support, troubleshooting, commissioning, and customer training.
• Travel to customer facilities for on-site support and issue resolution.
• Prepare field service reports and communicate findings to customers and internal stakeholders.
• Develop and maintain technical knowledge of product, vibration monitoring systems, instrumentation, and related technologies.
• Understand industrial machinery, rotating equipment, and customer applications in oil and gas, power generation, and petrochemical sectors.
• Collaborate with Engineering, Product Development, Manufacturing, Quality, and Sales to support improvements and satisfaction.

Skills

Electronics basics

Troubleshooting

Reading wiring diagrams

Analytical skills

Communication skills

Travel readiness

Education

Associate degree or equivalent

Bachelor's degree in Electronics Engineering Technology or related

Tools

Multimeters

Oscilloscopes

Microsoft Office

Job description

Key Responsibilities

Customer Technical Support

• Respond to customer inquiries regarding products, applications, installation, operation, and troubleshooting.
• Research and diagnose technical issues and provide timely, accurate resolutions to customers.
• Document customer inquiries, troubleshooting activities, and resolutions in designated systems.
• Provide technical support as required.
• Serve as first-line support during assigned call coverage periods.

Product Testing & Validation

• Configure, operate, and test Metrix products to diagnose customer issues and verify product performance.
• Conduct laboratory testing to support customer problem resolution and product validation activities.
• Assist Product Development and Engineering teams by evaluating product functionality, features, and performance.
• Prepare test documentation, reports, and recommendations based on findings.

Field Service Support

• Perform field service activites including installation support, troubleshootng, commissioning, inspections, and customer training.
• Travel to customer facilities to provide on-site technical support and resolve product-related issues.
• Follow all company and customer safety requirements.
• Prepare field service reports and communicate findings to customers and internal stakeholders.

Technical Development

• Develpp and maintain technical knowledge of product, vibration monitoring systems, instrumentation, and related technilogies.
• Develop working knowledge of industrial machinery, rotating equipment, and customer applications within the oil and gas, power generation, petrochemical, and related industries.
• Participate in product, technical, and safety training.

Cross-Functional Support

• Collaborate with Engineering, Product Development, Manufacturing, Quality, and Sales teams to support product improvements and customer satisfaction.
• Provide technical input regarding product performance, customer feedback, and potential product enhancements.
• Support special projects and other duties as assigned.

Minimum Qualifications

• Associate degree, technical diploma/certificate, military electronics training, or equivalent combination of education and experience in electronics, electrical systems, instrumentation, mechanical technology, or a related technical field.
• Working knowledge of electronic components, circuits, and basic electrical principles.
• Ability to read and interpret wiring diagrams, schematics, technical manuals, and specifications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to perform practical mathematical calculations, including fractions, decimals, percentages, algebraic formulas, and unit conversions.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and standard business software.
• Ability to travel up to 50% domestically and internationally, and work in industrial environments as needed.
• Valid driver's license and ability to travel by commercial airline.
• Due to the nature of the business' programs and products, applicants must have the legal right to work in the U.S. and additionally must be legally authorized to access export-controlled information and source code.

Desired Qualifications

• Bachelor's degree in Electronics Engineering Technology, Electrical Engineering Technology, Instrumentation Technology, Mechanical Engineering Technology, Industrial Technology, or a related technical discipline.
• Experience troubleshooting electronic, instrumentation, industrial control, rotating equipment, or condition monitoring systems.
• Experience with diagnostic and test equipment such as multimeters and oscilloscopes.
• Prior technical support, field service, industrial maintenance, or customer-facing technical experience.
• Experience in industrial instrumentation, vibration monitoring, rotating equipment, control systems, or related technologies.
• Familiarity with oil and gas, power generation, manufacturing, or other industrial process industries.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

What's In It For You

• Competitive compensation, holiday pay, and paid time off
• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Paid parental leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

About Us

Metrix is a global leader in industrial condition monitoring and machinery protection solutions. Headquarters in Houston, Texas, we serve customers in more than 40 countries through direct sales and service professionals, along with a strategic network of instrumentation partners. For over 50 years, we have helped leading manufacturers and operators protect critical rotating and reciprocating machinery used in power generation, oil & gas, manufacturing, and other industrial applications. Our innovative products are trusted worldwide for their reliability, simplicity, and performance.

Additional Details

This position is located in Stafford, Texas, approximately 15 miles southwest of Houston. The City of Stafford is a friendly community, which is described as a family-oriented place to live. You can enjoy Houston's outstanding performing and visual arts venues, experience the countless restaurants, and enjoy nearly 1,500 acres of green space in the heart of Houston.

Compensation

• Employee Type: Hourly
• Currency: USD
• Salary Minimum: 70,000
• Salary Maximum: 75,000
• Incentive: No
• Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].