Technical Field Support Engineer - Construction Equipment

Husqvarnagroup; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits at date of hire (medical, d &

Employee discounts on Husqvarna 产品

Education assistance

Paid parental leave

PTO: paid holidays, vacation, and sick

Job summary

Husqvarna Construction in Olathe, Kansas is seeking a Technical Service Specialist to convert technical know-how into outstanding customer support. You will troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with the teams that improve our products and service.

This role requires strong mechanical or technical experience, CRM and ERP familiarity, and the ability to work closely with service technicians to resolve issues quickly in a fast-paced

Qualifications

• At least five years' mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and customer-focused sales.
• Detail-oriented and organized with the ability to respond quickly in a fast-paced environment.

Responsibilities

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.

Skills

Five years' experience

Product knowledge

Reading schematics

Detail-oriented

Customer-focused

Education

Post-secondary technical training

Tools

AS400

CRM systems

Excel

Word

Job description

Husqvarna Construction in Olathe, Kansas is seeking a Technical Service Specialist to convert technical know-how into outstanding customer support. You will troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with the teams that improve our products and service.

This role requires strong mechanical or technical experience, CRM and ERP familiarity, and the ability to work closely with service technicians to resolve issues quickly in a fast-paced