Technical Field Specialist

TSMG Holding; Farmington (NM); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

TSMG Holding is seeking a Technical Field Specialist to test pre-release mobile hardware and software across cars, buses, trains, and planes. You will collect data, validate device performance, and ensure operational reliability in real-world conditions.

Responsibilities include configuring devices, tracking inventory, running in-vehicle test sessions, monitoring connectivity, and producing detailed session documentation. Travel across multiple transport modes is required.

Qualifications

• Bachelor’s degree or 2-3 years of hands-on technical support/testing experience.
• At least 1 year of QA testing or support experience with mobile apps/devices.
• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus).
• Excellent written and verbal communication—able to collaborate with cross-functional teams.
• Clean driving record and criminal background; travel with a valid driver’s license.

Responsabilités

• Configure devices (IOS, accounts, apps, connectivity) to spec and prepare for field deployment.
• Track inventory and stage equipment for field sessions.
• Travel to designated locations and transport modes.
• Run 90-minute test sessions on mobile/wearable tech in motion.
• Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site.
• Capture logs, elevate defects, and keep operations running smoothly.
• Verify that collected data has synced with backend systems.
• Produce session documentation: results, app issues, logs, and downtime.
• Suggest improvements to testing workflows.

Connaissances

Excel/Sheets

SQL

JavaScript

Mobile testing

Communication

Data logging

Formation

Bachelor’s degree

Description du poste

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

• Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment


• Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle)

• Travel to designated locations and transport modes (cars, buses, trains, planes)


• Run :90minute test sessions on mobile/wearable tech in motion


• Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site


• Capture logs, elevate defects, and keep operations running smoothly

Post-Test Wrap-Up

• Verify that collected data has synced with backend systems


• Produce session documentation: results, app issues, logs, and downtime


• Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2-3 years of hands‑on technical support/testing experience


• At least 1 year of QA testing or support experience with mobile apps/devices


• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)


• Excellent written and verbal communication—able to collaborate with cross-functional teams


• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes


• High responsibility, flexibility, confidentiality mindset, and strong interest in tech


• Clean driving record and criminal background

Why Join?

• Work on the cutting edge of mobile and location-based tech


• Gain diverse field experience across different transport modes


• Collaborate with industry-leading engineers and project managers