Technical Field Specialist

TSMG; Lewiston (ME); On-site; Full time

Benefits offered by this job

Work on cutting-edge mobile technology

Diverse field experience

Collaborate with industry-leading engineers

Job summary

A technology solutions provider is looking for a Technical Field Specialist to test pre-release mobile hardware and software in various transportation environments. This role involves configuring devices, conducting tests, monitoring performance, and documenting results. Ideal candidates should have a Bachelor's degree or relevant technical experience, be proficient in mobile technologies, and be capable of travel. Join a dynamic team at the forefront of mobile and location-based tech.

Qualifications

• Bachelor's degree or 2-3 years of hands-on technical support/testing experience.
• At least 1 year of QA testing or support experience with mobile apps/devices.
• Proficiency in mobile & web tech and ability to communicate effectively.

Responsibilities

• Configure devices for field deployment and ensure readiness.
• Travel to field locations and conduct test sessions on mobile tech.
• Monitor functionality and data flow; troubleshoot on-site issues.

Skills

Technical support/testing experience

QA testing experience

Proficiency in mobile & web tech

Excellent communication

Travel capability

Education

Bachelor’s degree or 2-3 years hands-on experience

Tools

Excel/Sheets

SQL

JavaScript

Job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre‑release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top‑tier data collection, device performance, and operational reliability in real‑world conditions.

Key Responsibilities

• Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment


• Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle)

• Travel to designated locations and transport modes (cars, buses, trains, planes)


• Run ~90minute test sessions on mobile/wearable tech in motion


• Monitor device functionality, connectivity, and data flow; troubleshoot issues on‑site


• Capture logs, elevate defects, and keep operations running smoothly

Post-Test Wrap-Up

• Verify that collected data has synced with backend systems


• Produce session documentation: results, app issues, logs, and downtime


• Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2–3 years of hands‑on technical support/testing experience


• At least 1 year of QA testing or support experience with mobile apps/devices


• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)


• Excellent written and verbal communication—able to collaborate with cross‑functional teams


• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes


• High responsibility, flexibility, confidentiality mindset, and strong interest in tech


• Clean driving record and criminal background

Why Join?

• Work on the cutting edge of mobile and location‑based tech


• Gain diverse field experience across different transport modes


• Collaborate with industry‑leading engineers and project managers