Technical Field Specialist

TSMG Holding; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Work with cutting-edge technology

Gain diverse field experience

Collaborate with industry-leading engineers

Job summary

TSMG Holding is looking for a Technical Field Specialist to test mobile hardware and software in various transportation environments including cars, buses, and planes. This role involves configuring devices, conducting test sessions, monitoring performance, and documenting results.

The ideal candidate will have relevant technical experience, excellent communication skills, and the ability to travel reliably. This position offers a unique opportunity to work with cutting-edge mobile technology.

Qualifications

• 2-3 years of hands-on technical support/testing experience.
• At least 1 year of QA testing or support experience with mobile apps/devices.
• Reliable travel capability with a valid driver's license.

Responsibilities

• Configure devices for field deployment.
• Track inventory and stage equipment for field sessions.
• Conduct test sessions on mobile/wearable tech in various transport modes.
• Monitor and troubleshoot device functionality during sessions.
• Verify data sync with backend systems after tests.
• Produce session documentation.

Skills

Technical support/testing experience

QA testing or support experience

Proficiency in mobile & web tech

Excel/Sheets

SQL

JavaScript

Communication

Education

Bachelor's degree or equivalent experience

Job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre‑release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top‑tier data collection, device performance, and operational reliability in real‑world conditions.

Key Responsibilities

• Configure devices (iOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
• Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle)

• Travel to designated locations and transport modes (cars, buses, trains, planes)
• Run 90‑minute test sessions on mobile/wearable tech in motion
• Monitor device functionality, connectivity, and data flow; troubleshoot issues on‑site
• Capture logs, trace defects, and keep operations running smoothly

Post‑Test Wrap‑Up

• Verify that collected data has synced with backend systems
• Produce session documentation: results, app issues, logs, and downtime
• Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2‑3 years of hands‑on technical support/testing experience
• At least 1 year of QA testing or support experience with mobile apps/devices
• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
• Excellent written and verbal communication—able to collaborate with cross‑functional teams
• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
• High responsibility, flexibility, confidentiality mindset, and strong interest in tech
• Clean driving record and criminal background check

Benefits

• Work on the cutting edge of mobile and location‑based tech
• Gain diverse field experience across different transport modes
• Collaborate with industry‑leading engineers and project managers