Technical Field Specialist

TSMG Holding; Lewiston (ME); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Work on cutting-edge tech

Diverse field experience

Collaboration with industry-leading engineers

Job summary

TSMG Holding in Lewiston, Maine is seeking a Technical Field Specialist to test pre-release mobile hardware and software across transportation environments. You will be responsible for ensuring top-tier data collection and operational reliability while traveling to various locations.

The role demands technical support experience, strong communication skills, and the ability to travel using multiple transport modes. Join a team working with cutting-edge technology in the field!

Qualifications

• Bachelor's degree or 2-3 years of relevant experience.
• At least 1 year of QA testing or support experience with mobile apps/devices.
• Proficient in mobile & web tech.
• Excellent communication and cross-functional collaboration skills.
• Reliable travel capability and clean driving record.
• Mindset of responsibility, flexibility, and confidentiality.

Responsibilities

• Configure devices to spec for field deployment.
• Track inventory and stage equipment for sessions.
• Travel to designated locations and perform test sessions.
• Monitor device functionality and troubleshoot issues.
• Produce session documentation and suggest process improvements.

Skills

Technical support/testing experience

QA testing or support experience

Proficiency in mobile & web tech

Excellent written and verbal communication

Ability to travel reliably

Education

Bachelor's degree or 2-3 years of hands-on technical support/testing experience

Tools

Excel/Sheets

SQL

JavaScript

Job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre‑release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top‑tier data collection, device performance, and operational reliability in real‑world conditions.

Key Responsibilities

• Configure devices (iOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
• Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle)

• Travel to designated locations and transport modes (cars, buses, trains, planes)
• Run 90‑minute test sessions on mobile/wearable tech in motion
• Monitor device functionality, connectivity, and data flow; troubleshoot issues on‑site
• Capture logs, trace defects, and keep operations running smoothly

Post‑Test Wrap‑Up

• Verify that collected data has synced with backend systems
• Produce session documentation: results, app issues, logs, and downtime
• Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2‑3 years of hands‑on technical support/testing experience
• At least 1 year of QA testing or support experience with mobile apps/devices
• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
• Excellent written and verbal communication—able to collaborate with cross‑functional teams
• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
• High responsibility, flexibility, confidentiality mindset, and strong interest in tech
• Clean driving record and criminal background check

Benefits

• Work on the cutting edge of mobile and location‑based tech
• Gain diverse field experience across different transport modes
• Collaborate with industry‑leading engineers and project managers