Technical Field Specialist

TSMG Holding; Augusta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

TSMG Holding is seeking a Technical Field Specialist to test pre-release mobile hardware and software across cars, buses, trains, and planes, ensuring data collection, device performance, and operational reliability in real-world conditions.

You’ll configure devices, track inventory, travel for field sessions, run 90-minute tests in motion, monitor functionality, capture logs, and prepare post-test documentation with improvement recommendations.

Qualifications

• Bachelor’s degree or 2–3 years of hands-on technical support/testing experience.
• At least 1 year of QA testing or support experience with mobile apps/devices.
• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus).
• Excellent written and verbal communication—able to collaborate with cross‑functional teams.
• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes.
• High responsibility, flexibility, confidentiality mindset, and strong interest in tech.
• Clean driving record and criminal background.

Responsibilities

• Configure devices (iOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment.
• Track inventory and stage equipment for upcoming field sessions.
• Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes).
• Run 90-minute test sessions on mobile/wearable tech in motion.
• Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site.
• Capture logs, elevate defects, and keep operations running smoothly.
• Post-Test Wrap-Up: Verify that collected data has synced with backend systems.
• Produce session documentation: results, app issues, logs, and downtime.
• Suggest improvements to testing workflows.

Skills

Mobile & web tech

Communication skills

Education

Bachelor’s degree or 2–3 years hands-on tech support/testing

Tools

Excel/Sheets

SQL

JavaScript

Job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

• Configure devices (iOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
• Track inventory and stage equipment for upcoming field sessions
• Field Sessions (In the Vehicle):
  • Travel to designated locations and transport modes (cars, buses, trains, planes)
  • Run 90‑minute test sessions on mobile/wearable tech in motion
  • Monitor device functionality, connectivity, and data flow; troubleshoot issues on‑site
  • Capture logs, elevate defects, and keep operations running smoothly
• Post‑Test Wrap‑Up:
  • Verify that collected data has synced with backend systems
  • Produce session documentation: results, app issues, logs, and downtime
  • Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2–3 years of hands‑on technical support/testing experience
• At least 1 year of QA testing or support experience with mobile apps/devices
• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
• Excellent written and verbal communication—able to collaborate with cross‑functional teams
• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
• High responsibility, flexibility, confidentiality mindset, and strong interest in tech
• Clean driving record and criminal background

Why Join?

• Work on the cutting edge of mobile and location‑based tech
• Gain diverse field experience across different transport modes
• Collaborate with industry‑leading engineers and project managers