Technical Field Specialist

TSMG Holding; Fayetteville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

TSMG Holding is seeking a Technical Field Specialist to test pre-release mobile hardware and software across cars, buses, trains, and planes. You will help ensure data collection, device performance, and operational reliability in real-world conditions.

In this role you will configure devices, track inventory, travel to field sites, run 90-minute test sessions, monitor functionality and data flow, capture logs, and produce session documentation with outcomes and issues.

Qualifications

• Bachelor’s degree or 2–3 years of hands-on technical support/testing experience.
• At least 1 year of QA testing or support experience with mobile apps/devices.
• Proficiency in mobile and web tech (Excel/Sheets; SQL, JavaScript a plus).
• Excellent written and verbal communication; able to collaborate with cross-functional teams.
• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes.
• Clean driving record and criminal background.

Responsibilities

• Configure devices (iOS, accounts, apps, connectivity) to spec for field deployment.
• Track inventory and stage equipment for field sessions.
• Travel to designated locations and transport modes.
• Run 90-minute test sessions on mobile/wearable tech in motion.
• Monitor device functionality, connectivity, data flow, and troubleshoot on-site.
• Capture logs, elevate defects, and produce session documentation: results, issues, downtime.

Skills

QA testing

Mobile & web tech

Communication

Travel readiness

Education

Bachelor's degree or 2–3 years hands-on testing experience

Tools

Excel

SQL

JavaScript

Job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

• Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment


• Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle)

• Travel to designated locations and transport modes (cars, buses, trains, planes)


• Run :90minute test sessions on mobile/wearable tech in motion


• Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site


• Capture logs, elevate defects, and keep operations running smoothly

Post-Test Wrap-Up

• Verify that collected data has synced with backend systems


• Produce session documentation: results, app issues, logs, and downtime


• Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2-3 years of hands‑on technical support/testing experience


• At least 1 year of QA testing or support experience with mobile apps/devices


• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)


• Excellent written and verbal communication—able to collaborate with cross-functional teams


• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes


• High responsibility, flexibility, confidentiality mindset, and strong interest in tech


• Clean driving record and criminal background

Why Join?

• Work on the cutting edge of mobile and location-based tech


• Gain diverse field experience across different transport modes


• Collaborate with industry-leading engineers and project managers