Technical Field Specialist

TSMG Holding; Toledo (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

TSMG Holding seeks a Technical Field Specialist to test pre-release mobile hardware and software across cars, buses, trains, and planes. You will ensure data collection, device performance, and reliability in real-world environments.

Responsibilities include configuring devices, managing field sessions, and analyzing logs. The role requires travel, strong communication, and a proactive approach to issue resolution.

Qualifications

• Bachelor’s degree or 2–3 years hands‑on technical support/testing experience is required.
• At least 1 year of QA testing or support experience with mobile apps/devices is preferred.
• Proficiency with mobile & web tech (Excel/Sheets; SQL, JavaScript a plus).

Responsibilities

• Configure devices (iOS, accounts, apps, connectivity) to spec and ready for field deployment.
• Track inventory and stage equipment for upcoming field sessions.
• Travel to locations and transport modes; run 90‑minute test sessions on mobile/wearable tech in motion.
• Monitor device functionality, connectivity, and data flow; troubleshoot on‑site.
• Capture logs, elevate defects, and keep operations running smoothly.
• Verify data sync with backend systems; produce session documentation (results, logs, downtime).
• Suggest improvements to testing workflows.

Skills

QA testing

Technical support

Mobile technologies

Cross-functional collaboration

Education

Bachelor’s degree

2-3 years hands-on technical experience

Tools

Excel

SQL

JavaScript

Job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments— including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

• Configure devices (iOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
• Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle)

• Travel to designated locations and transport modes (cars, buses, trains, planes)
• Run 90‑minute test sessions on mobile/wearable tech in motion
• Monitor device functionality, connectivity, and data flow; troubleshoot issues on‑site
• Capture logs, elevate defects, and keep operations running smoothly

Post‑Test Wrap‑Up

• Verify that collected data has synced with backend systems
• Produce session documentation: results, app issues, logs, and downtime
• Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2‑3 years of hands‑on technical support/testing experience
• At least 1 year of QA testing or support experience with mobile apps/devices
• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
• Excellent written and verbal communication—able to collaborate with cross‑functional teams
• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
• High responsibility, flexibility, confidentiality mindset, and strong interest in tech
• Clean driving record and criminal background check

Why Join?

• Work on the cutting edge of mobile and location‑based tech
• Gain diverse field experience across different transport modes
• Collaborate with industry‑leading engineers and project managers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.