Technical Field Services Manager – Public Safety Solutions

Motorola Solutions; Fulton (MS); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions seeks a Technical Field Services Manager to lead post-sales technical services, overseeing Field Engineers responsible for on-site installations, deployments, and maintenance of Exacom Hindsight 4. You will ensure SLA adherence, timely project delivery, and strong customer relations within public safety environments.

The role requires 5+ years of technical management, deep knowledge of VoIP, networking, and logging systems, with travel up to 20–30% and background clearance.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations.
• Direct the planning, scheduling, and execution of on-site hardware and software installations, upgrades, and system cutovers.
• Work with project managers and client IT/dispatch directors to align deployment timelines and site readiness.
• Ensure Field Engineers adhere to installation protocols, SAT, and security compliance.
• Act as the technical point of contact during critical system commissioning and go-live events.
• Manage backlog of projects to ensure the Field Service Team closes projects and generates revenue timely.
• Refine support workflows, deployment checklists, and internal knowledge base documentation.
• Build relationships with stakeholders across PSAPs, police departments, and emergency centers.
• Manage customer escalations with empathy and clear communication.

Skills

VoIP/SIP/RoIP

Windows Server & Networking

CTI & Dispatch

Education

Bachelor’s degree in IT/CS/Engineering

Certifications: ITIL Foundation, PMP, Network+, Security+, ENP

Tools

Exacom Hindsight 4

NICE

Verint

Eventide

CTI systems

Job description

Motorola Solutions seeks a Technical Field Services Manager to lead post-sales technical services, overseeing Field Engineers responsible for on-site installations, deployments, and maintenance of Exacom Hindsight 4. You will ensure SLA adherence, timely project delivery, and strong customer relations within public safety environments.

The role requires 5+ years of technical management, deep knowledge of VoIP, networking, and logging systems, with travel up to 20–30% and background clearance.