Technical Field Services Manager - Public Safety

Motorola Solutions; South Carolina; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401(k) with company match

10 paid holidays

Generous PTO

Job summary

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role oversees Field Engineers and ensures on-site installations meet SLAs while delivering top-tier service to public safety agencies.

Applicants should have 5+ years of technical management, experience in public safety or NG911, and deep knowledge of VoIP/SIP, Windows Server, networking,

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations.

Skills

VoIP & SIP

RoIP

Windows Server

Networking (VLANs)

CTI

Exacom Hindsight 4

Leadership under pressure

Public safety familiarity

Education

Bachelor’s degree

ITIL Foundation

PMP

Tools

Exacom Hindsight 4

SQL

NICE/Verint

Job description

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role oversees Field Engineers and ensures on-site installations meet SLAs while delivering top-tier service to public safety agencies.

Applicants should have 5+ years of technical management, experience in public safety or NG911, and deep knowledge of VoIP/SIP, Windows Server, networking,