Technical Field Services Manager – Public Safety Solutions

Motorola Solutions; Plantation (FL); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical Benefits

Dental Benefits

Vision Benefits

401K Match

Paid Holidays

PTO

Employee Stock Purchase Plan

Parental Leave

Family Leave

Job summary

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead our post-sales technical services teams, including Field Engineers responsible for the installation, deployment, and maintenance of Exacom Hindsight 4. The role emphasizes on-site deployments, SLA adherence, and top-tier service to public safety agencies.

The position demands 5+ years of technical management experience, with preference for public safety or mission-critical environments.

Qualifications

• Bachelor's degree in IT/CS/Engineering or equivalent practical experience.
• 5+ years in technical management leading field/deployment teams.
• Experience with public safety or mission-critical environments preferred.

Responsibilities

• Lead post-sales technical services teams and field engineers.
• Oversee on-site hardware/software deployments and upgrades.
• Ensure SLAs, site readiness, and security compliance.
• Drive process improvements and customer relations.

Skills

VoIP & SIP

RoIP

Audio Logging

Windows Server

Networking

CTI

Dispatch Console

Exacom Hindsight 4

Education

Bachelor's degree in IT/CS/Engineering

Tools

Exacom Hindsight 4

Job description

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead our post-sales technical services teams, including Field Engineers responsible for the installation, deployment, and maintenance of Exacom Hindsight 4. The role emphasizes on-site deployments, SLA adherence, and top-tier service to public safety agencies.

The position demands 5+ years of technical management experience, with preference for public safety or mission-critical environments.