Technical Field Services Leader: Deployments & Support

Motorola Solutions

Bastrop (LA)

On-site

USD 95,000 - 105,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision benefits

Employee Stock Purchase Plan

10 Paid Holidays

Job summary

Motorola Solutions is seeking a Technical Field Services Manager in the United States to lead post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. Travel up to 20-30% to support major field installations or critical customer sites.

You will ensure SLA adherence, guide on-site deployments, and deliver outstanding service to public safety agencies.

Qualifications

5+ years of progressive technical management experience leading technical support and/or field deployment teams.
Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
Direct the planning, scheduling, and execution of on-site hardware and software installations, upgrades, and system cutovers.
Work closely with project managers and client IT/dispatch directors to align deployment timelines and site readiness.
Ensure Field Engineers adhere to standardized installation protocols, SAT, and security compliance standards.
Act as the technical point of contact during critical system commissioning and go-live events.
Manage backlog of projects to ensure the Field Service Team is closing projects and generating revenue in a timely manner.
Refine support workflows, deployment checklists, and internal knowledge base documentation.
Manage customer escalations with empathy, calm leadership, and clear communication.