Technical Field Services Manager

Motorola Solutions; Maryland City (MD); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions in the United States is seeking a Technical Field Services Manager to lead post-sales field engineering teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role emphasizes adherence to SLAs, on-site installations, and delivering top-notch service to public safety agencies.

You will mentor engineers, drive KPI-driven performance, coordinate with project managers and client IT teams, and ensure security compliance throughout deployments.

Qualifications

• 5+ years of progressive technical management experience.
• Experience leading field deployment and technical support teams.
• Ability to manage multiple projects with SLA targets.
• Willingness to travel up to 20–30%.

Responsibilities

• Direct the planning and execution of on-site hardware and software installations.
• Manage field engineers, project delivery, and customer satisfaction.
• Improve support workflows and escalation processes.

Skills

Team leadership

Field deployment

Project management

Customer relations

SLA compliance

On-site installations

Job description

Motorola Solutions in the United States is seeking a Technical Field Services Manager to lead post-sales field engineering teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role emphasizes adherence to SLAs, on-site installations, and delivering top-notch service to public safety agencies.

You will mentor engineers, drive KPI-driven performance, coordinate with project managers and client IT teams, and ensure security compliance throughout deployments.