Technical Field Services Manager – Public Safety & Deployments

Motorola Solutions; Mississippi; Presencial; USD 95 000 - 105 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Holidays

Generous Paid Time Off

Resumo da oferta

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead our post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. You will supervise Field Engineers, ensure on-site installations meet SLAs, and deliver peak service to public safety agencies.

The role requires leadership under pressure, strong communication, and the ability to manage multiple projects in mission-critical environments with travel up to

Qualificações

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsabilidades

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations.

Conhecimentos

Leadership

Communication

Organization

Public safety understanding

Formação académica

Bachelor's degree in IT/CS/Engineering

Ferramentas

Exacom Hindsight 4

Windows Server

SQL Databases

CTI

NICE

Verint

Descrição da oferta de emprego

Motorola Solutions is seeking a high-performing Technical Field Services Manager to lead our post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. You will supervise Field Engineers, ensure on-site installations meet SLAs, and deliver peak service to public safety agencies.

The role requires leadership under pressure, strong communication, and the ability to manage multiple projects in mission-critical environments with travel up to