Technical Field Service Technician – Survey & Site Support

SITECH Northwest Inc.; Fairbanks (AK); Presencial; USD 48.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match and profit分享

Paid Time Off: Vacation, Holiday & Sیک

Descripción de la vacante

SITECH Northwest Inc. in Fairbanks, Alaska is seeking a Technical Service Technician to act as the first line of support for customers and equipment. You will handle installation, calibration, diagnostics, and repair of Trimble 2D/3D technology, emphasizing machine control and site positioning solutions.

The role requires documenting job data and collaborating with service teams to resolve issues promptly and accurately, ensuring customer satisfaction and efficient field operations.

Formación

• High School Diploma or GED required.
• Experience in land surveying or construction with heavy machinery is preferred.
• Proficient in Microsoft Word, Excel and Outlook.
• Excellent customer service skills are essential.

Responsabilidades

• Perform service on equipment including diagnostics, testing, repair and calibration.
• Provide support and troubleshooting to customers and service technicians.
• Escalate unresolved issues and document all pertinent customer information.
• Demonstrate and explain core products to customers to advise on best solutions.
• Capture purchase orders, job site data, serial numbers and warranty information.

Conocimientos

Land surveying experience

Construction industry experience

Customer service skills

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

SITECH Northwest Inc. in Fairbanks, Alaska is seeking a Technical Service Technician to act as the first line of support for customers and equipment. You will handle installation, calibration, diagnostics, and repair of Trimble 2D/3D technology, emphasizing machine control and site positioning solutions.

The role requires documenting job data and collaborating with service teams to resolve issues promptly and accurately, ensuring customer satisfaction and efficient field operations.