Technical Service Technician

Nc-Machiner; Fairbanks (AK); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401k with match

Vision insurance

Life/AD&D/Disability Insurance

Employee assistance program

Quarterly cash recognition

Credit union membership

Career growth opportunities

Seniority bonus

Employee referral program

Job summary

Harnish Group Inc. is seeking a Technical Service Technician to be the first line of support based in Fairbanks, Alaska.

You will install, calibrate, and troubleshoot Trimble 2D/3D technology products, and provide frontline technical support to customers and field staff. The role requires a high school diploma or GED and preferred experience in land surveying or heavy machinery construction environments, with proficiency in Word, Excel and Outlook.

Qualifications

• High School Diploma or GED equivalent.
• Experience in land surveying or in the construction industry with heavy machinery operation preferred.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Install, calibrate and troubleshoot 2D/3D technology products as part of service work.
• Provide support and troubleshooting to customers and service technicians; escalate as needed.
• Explain functions and features of core products to customers to advise on best solutions.
• Capture customer information including purchase orders, job site details, serial numbers and warranty data.

Skills

Land surveying experience

Heavy machinery operation experience

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Technical Service Technician is the first-call for support and technical services. This position will be based in Fairbanks, Alaska.

Hourly Range: $34.90 - 46.60 per hour (based on skills & experience)

• Installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble.
• Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.

Responsibilities:

• Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.
• Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate N C Machinery staff.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
• Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Requirements:

• High School Diploma or GED equivalent.
• Experience in land surveying or in the construction industry with heavy machinery operation preferred.
• Proficient in Microsoft Word, Excel, and Outlook.

Company Benefits:

• Retirement:401k w/ Company Match and Profit Sharing
• Vision Insurance:VSP Vision Insurance
• Insurance:Company Paid Life, AD&D & Disability Insurance
• Guidance Resources:Employee Assistance Program
• Rewards:Quarterly Employee Recognition Cash Program
• Financial Access:Credit Union Membership is available
• Growth/Stability:Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure:Seniority Bonus, starting at 5+ years
• Talent Referral Program:Employee Referral Bonus

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Qualifications

Education

Required

High School or better.

Experience

Preferred

Proficient in Microsoft Word, Excel, and Outlook.

Experience in land surveying or in the construction industry with heavy machinery operation preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.