Field Service Technician - Construction Technology

SITECH NW; Kent (WA); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Vacation

Sick leave

Life insurance

401(k) with profit sharing and company

Job summary

SITECH NW in Kent, WA is seeking a Field Service Technician for construction technology. You will install, calibrate, and troubleshoot 2D/3D machine-control and site-positioning products from Trimble, supporting customers and service staff.

This safety-sensitive role requires a high school diploma, construction or land surveying experience, and proficiency with Word, Excel and Outlook. Full-time with competitive benefits, salary range $36.55 to $41.70 per hour, and pre-employment drug testing.

Qualifications

• High School Diploma or GED required.
• Experience in land surveying or construction with heavy machinery preferred.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Perform service work on customers' equipment including diagnostics, testing, repair, calibration, upgrading and cleaning.
• Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving SITECH staff.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Demonstrate and describe functions and features of core products to advise customers on best solutions for their businesses.
• Capture all pertinent customer information including purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Field Service Technician - Construction Technology

Job Category: MECHANIC

Requisition Number: FIELD004932

• Posted : October 13, 2026
• Full-Time

Locations

Showing 1 location

Kent, WA 98032, USA

Description

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

The Service Technician is the first-call for support and technical services. This position will be based in Kent, WA. The Technician is responsible for the installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.

Responsibilities:

• Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.
• Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH staff.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
• Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Requirements:

• High School Diploma or GED equivalent.
• Experience in land surveying or in the construction industry with heavy machinery operation preferred.
• Proficient in Microsoft Word, Excel, and Outlook.

We offer a competitive benefits package that includes salary from $36.55 to $41.70, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match.

Due to the operating of machinery and tools, this position is safety sensitive and pre-employment drug testing is a step in the job offer process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.