Technical Enablement Specialist

Ping Identity Corporation; Denver (CO); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity in Colorado is seeking a Technical Enablement Associate to support the development and delivery of technical enablement for Sales Engineering, Partner Pre‑sales, and other GTM teams. You will configure and troubleshoot demo environments, create and repurpose enablement materials, and support live and virtual events while coordinating with multiple stakeholders.

The role emphasizes hands-on lab work, documentation, and program coordination, with standard 8–5 hours and up to 10%

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or 5+ years of equivalent experience.
• 1+ years of customer-facing or communication-focused experience.
• Basic programming or scripting in Python, JavaScript, Java, Bash, or PowerShell; ability to write or modify simple scripts.
• Foundational knowledge of IT, cybersecurity, AI, cloud concepts, web apps, APIs, or IAM.
• Practical AI fluency with AI tools to improve productivity and create technical content; understands AI terminology.

Responsibilities

• Learn Ping products and IAM concepts; apply to technical enablement activities.
• Configure, test, refresh, and troubleshoot demo environments; document steps and issues.
• Create and update technical enablement materials: guides, lab instructions, walkthroughs, presentations, videos.
• Execute test cases; validate workflows; document defects and communicate findings to stakeholders.
• Support onboarding, training sessions, workshops; assist with logistics, materials, and follow-up.
• Assist Program Manager with task tracking, schedules, content publishing, and reporting.
• Work hours typically 8:00 a.m.–5:00 p.m.; potential extra hours for global coverage; travel up to 10%.

Skills

Customer-facing experience

Programming basics

IT/cybersecurity basics

AI fluency

Strong communication

Education

Bachelor's degree or 5+ years experience

Tools

REST APIs

JSON

Git

Browser dev tools

SQL basics

Job description

Ping Identity in Colorado is seeking a Technical Enablement Associate to support the development and delivery of technical enablement for Sales Engineering, Partner Pre‑sales, and other GTM teams. You will configure and troubleshoot demo environments, create and repurpose enablement materials, and support live and virtual events while coordinating with multiple stakeholders.

The role emphasizes hands-on lab work, documentation, and program coordination, with standard 8–5 hours and up to 10%